Retail Parts Pro

Advance Auto Parts; Titusville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time role demands expert knowledge of automotive systems and parts, as well as exceptional sales and customer service skills. You will be responsible for assisting customers with their automotive needs, managing inventory, and ensuring a welcoming store environment. If you have a passion for cars and a knack for sales, this position offers a fantastic opportunity to grow within a dynamic team. Join a company that values your expertise and commitment to customer satisfaction.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Must have a valid driver’s license; ASE certification preferred.

Responsibilities

• Provide excellent customer service and assist with DIY projects.
• Manage inventory and maintain store cleanliness.

Skills

Automotive Systems Knowledge

Customer Service Skills

Sales Skills

Communication Skills

Parts Sourcing Skills

Education

High School Diploma

ASE Certification

Tools

POS Systems

Diagnostic Equipment

Microsoft Word

Microsoft Excel

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

A professional level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from various channels, and maintaining store inventory. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and calls
2. Achieve personal and store sales goals and service objectives
3. Manage DIY services such as battery installation, testing, and wiper installs
4. Maintain high standards of customer service and store appearance
5. Perform key holder duties including task assignment, safety, and opening/closing

Secondary Responsibilities

1. Assist with inventory processes like truck put away, cycle counts, and back stock
2. Maintain store cleanliness including floors, bathrooms, and parking lot
3. Provide DIY services including battery and wiper installations

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Knowledge of safety procedures
• Operating inventory and store equipment
• Parts and automotive system knowledge
• Proficiency with POS and parts lookup systems
• Expertise with testing and diagnostic equipment
• ASE P2 certification or equivalent
• Solution-oriented and capable of recommending quality products
• Advanced parts sourcing and selling skills

Essential Job Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English; Spanish is a plus
• Ability to interpret safety rules, manuals, and parts catalogs
• Complete Parts Knowledge Assessment successfully
• Accurate basic math skills
• Proficiency in Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education & Certifications

Must have a valid driver’s license. ASE certification is preferred but not mandatory.

Physical Demands

Details not specified but should be considered in role performance.

We are an Equal Opportunity Employer and do not discriminate based on protected classes.

California Residents Privacy Notice

Additional information regarding privacy and inclusion practices.