Retail Parts Pro

Advance Auto Parts; Norfolk (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is hiring a Retail Parts Pro in Norfolk, VA to support advanced DIY service functions and expert parts knowledge. The role involves identification, troubleshooting, sourcing from multiple channels, and inventory familiarity, with emphasis on customer service and accuracy.

Primary duties include facilitating sales, handling DIY services, and maintaining store standards; flexibility for days, evenings, and weekends is required.

Qualifications

• Working knowledge of automotive systems and parts identification.
• Ability to read and interpret safety rules and manuals.
• Use of store systems for parts lookup and inventory management.
• Spanish language skills considered a plus.

Responsibilities

• Facilitate selling experience for DIY customers via in-store visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance.
• Fulfill key holder responsibilities including opening/closing duties and safety.

Skills

Automotive knowledge

Parts lookup systems

Sales experience

Customer service

Diagnostics equipment

Safety knowledge

Spanish language

Education

Driver's license

ASE Certification

Tools

POS systems

Inventory systems

Microsoft Excel

Job description

Job Description
What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success 3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education Certificates, Licenses, Registrations
Must have a valid driver's license
ASE Certification Preferred, But Not Required
Physical Demands We comply with all applicable federal, state, and local laws.
Compensation Range The good faith estimate for this role is between 15.60 USD and 17.35 USD per hour for a new team member.
The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).
Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:
Advance Auto Parts-Home
https://jobs.advanceautoparts.com/us/en/disclosures
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.