Retail Parts Pro

Advance-Auto-Parts; Brattleboro (VT); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts in Brattleboro, Vermont, is hiring a Retail Parts Pro. This full-time role requires expert parts knowledge, strong customer service, and the ability to perform DIY services such as battery installations and testing.

You will work with advanced store systems, diagnose needs, and source parts from multiple channels. Ideal candidates have 3–5 years of automotive parts experience, a valid driver’s license, and familiarity with inventory and POS systems.

Qualifications

• 3–5 years of automotive parts experience
• Must have a valid driver’s license; ASE certification preferred but not required
• English proficiency; Spanish a plus

Responsibilities

• Facilitate selling experience for DIY customers and calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation and tests
• Ensure high standards of customer service and store appearance
• Handle key holder responsibilities (open/close duties)
• Assist in inventory processes (cycle counts, back stock)
• Provide DIY services (battery installations, testing, wiper installs)
• Operate POS and parts lookup systems

Skills

Parts knowledge

Customer service

POS systems

Diagnostics equipment

English language

Microsoft Word

Microsoft Excel

Teamwork

Education

ASE certification (preferred)

Driver's license

Tools

POS systems

Parts lookup systems

Microsoft Word

Microsoft Excel

Job description

Job Description What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Education Certificates, Licenses, Registrations

• Must have a valid driver's license ASE certification preferred, but not required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 17.15 USD and 19.08 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits:

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: Advance Auto Parts-Home California Residents Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers.

Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.