Retail Parts Pro

Advance Auto Parts; Monroeville (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time role demands expertise in automotive systems and parts, ensuring customers receive top-notch service and support. You'll manage various DIY services, assist with inventory processes, and play a key role in achieving sales goals. The ideal candidate will possess strong communication skills, a solid understanding of automotive parts, and a passion for helping customers. Join a dynamic team where your contributions directly impact customer satisfaction and store success.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Effective communication in English; Spanish is a plus.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services like battery installation and testing.
• Achieve personal and store sales goals.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Parts sourcing skills

Communication skills

Organizational skills

Basic math skills

Education

Valid driver's license

ASE certification

Tools

POS systems

Inventory systems

Microsoft Word

Microsoft Excel

Job description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

What is a Retail Parts Pro?

This is a professional sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts, with the ability to identify, troubleshoot, and assist with projects for DIY customers. It involves sourcing parts from various channels and maintaining in-depth knowledge of store inventory and processes. The position is full-time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services such as battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Perform key holder responsibilities including task assignment, safety, and opening/closing duties

Secondary Responsibilities

• Assist in inventory processes like truck put away, cycle counts, and back stock
• Maintain store cleanliness including floors, bathrooms, and parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Operate inventory systems and store equipment
• Parts and automotive system knowledge
• Operate POS and parts lookup systems
• Expertise in testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Advanced solution and product recommendation skills
• Advanced parts sourcing and lookup skills
• Strong selling skills for DIY

Essential Job Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English; Spanish is a plus
• Ability to interpret safety rules, manuals, and parts catalogs
• Complete Parts Knowledge Assessment successfully
• Basic math skills
• Proficiency in Microsoft Word and Excel
• Strong organizational skills
• Flexible availability including days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education and Certifications

Valid driver's license required. ASE certification preferred but not mandatory.

Physical Demands

Details omitted for brevity but should be included as per original description.

We are an Equal Opportunity Employer and do not discriminate against any protected class.