Retail Parts Pro

Advance Auto Parts; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 46,000; Full time

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in Mechanicsburg, PA. The role emphasizes expert parts knowledge, great customer service, and the ability to handle advanced store functions and DIY services.

You will work to achieve sales goals, assist customers in identifying the right parts, and perform services like battery installations and testing. A valid driver’s license is required, and ASE certification is preferred but not mandatory.

Qualifications

• 3-5 years of prior automotive parts experience.
• Valid driver’s license is required.
• Ability to read safety rules, parts catalogs and manuals.
• English language skills; Spanish a plus.

Responsibilities

• Assist DIY customers with parts selection and service options.
• Meet or exceed personal and store sales goals.
• Perform DIY services like battery installation and wiper installs.
• Maintain store appearance and high customer service standards.
• Open/close duties and safety compliance as a key holder.

Skills

Customer service

Sales skills

Parts lookup

English proficiency

Communication

Education

High School Diploma or equivalent

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

We comply with all applicable federal, state, and local laws.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.