Retail Parts Pro

Advance Auto Parts; Statesville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Advance Auto Parts in Statesville, NC is hiring a Retail Parts Pro to provide expert automotive knowledge, assist DIY customers, and drive sales. You will work with store systems, diagnose needs, source parts, and deliver top-notch service.

This full-time role requires strong communication, basic math, and proficiency with Windows/Excel; ASE certification is preferred but not required. A valid driver's license and weekend availability are expected.

Qualifications

• Customer service and sales skills with a focus on DIY customers.
• Ability to read parts catalogs and use store systems.
• Proficiency with basic computer tools (Word/Excel) and POS systems.
• Strong communication and teamwork abilities.

Responsibilities

• Facilitate selling experience for DIY customers via in-person and phone interactions.
• Achieve personal and store sales goals while maintaining service standards.
• Manage DIY services including battery installation and wiper installs.
• Maintain store appearance and safety procedures; perform opening/closing tasks.
• Assist in inventory processes and stock parts as needed.

Skills

Customer service

Sales orientation

English proficiency

Automotive knowledge

MS Office (Word, Excel)

Education

High school diploma or equivalent

Tools

POS systems

Parts lookup systems

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

We comply with all applicable federal, state, and local laws.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.