Retail Parts Pro

Advance Auto Parts; Johnstown (CO); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health and wellness benefits

Job summary

Advance Auto Parts in the United States is seeking a Retail Parts Pro to deliver expert part knowledge and support for DIY customers in-store and by phone. This full-time role requires 3–5 years of automotive parts experience and strong communication to assist across sales, inventory, and service tasks.

Responsibilities include handling DIY services, achieving sales goals, and maintaining high store standards. A valid driver’s license is required; ASE certification is a plus.

Qualifications

• 3–5 years of automotive parts experience
• Strong customer service and sales abilities
• Proficient in reading safety rules, parts catalogs, and instructions
• Able to operate store inventory and POS systems
• Able to work days, evenings, and weekends as needed

Responsibilities

• Facilitate selling experience for DIY customers and phone inquiries
• Achieve personal and store sales goals
• Manage DIY services (battery installation, wiper installs)
• Maintain store appearance and safety standards
• Perform key holder duties (opening/closing, task assignment)
• Assist in inventory processes, cycle counts, and back stock
• Provide DIY services and source parts as needed

Skills

Customer service

Sales skills

English communication

Teamwork

Multi-tasking

Education

Valid driver's license

ASE Certification preferred

Tools

POS systems

Microsoft Office

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Application Close Date: Advance Auto Parts will accept applications for 60 days from the Application Open Date. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 17.15 USD and 19.08 USD per hour for a new team member.

The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:

Advance Auto Parts-Home

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.