Retail Parts Pro

Advance Auto Parts; Chesapeake (VA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Health benefits

Wellness program

Job summary

Advance Auto Parts is seeking a Retail Parts Pro to provide expert assistance to DIY customers, leveraging deep knowledge of automotive systems and parts. The role supports advanced store operations, including battery testing and diagnostic services, while contributing to overall sales and service excellence.

The position requires strong customer service, problem solving, and the ability to use store POS and parts lookup systems. Flexible scheduling including weekends is expected.

Qualifications

• Retail experience in automotive parts or similar sales environment.
• Strong knowledge of automotive systems and parts identification.
• Ability to operate store systems and parts lookup tools.
• Flexible to work days, evenings, and weekends when needed.
• ASE certification is preferred but not required.

Responsibilities

• Facilitate selling experience for DIY customers and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installations and wiper installs.
• Maintain high standards of customer service and store appearance.
• Handle opening/closing duties as a key holder.

Skills

Customer service

Sales

Part knowledge

Communication

Problem solving

POS system operation

Tools

Store systems

Parts lookup systems

MS Excel

MS Word

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Certificates, Licenses, Registrations

Must have a valid driver's license ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 15.60 USD and 17.35 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits:

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: Advance Auto Parts-Home

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