Retail Parts Pro

Advance Auto Parts; Alpharetta (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance their DIY business. This full-time role involves utilizing expert knowledge of automotive systems and store inventory to assist customers effectively. You will be responsible for providing a top-notch selling experience, managing DIY services, and ensuring store cleanliness. The ideal candidate will excel in communication and possess strong sales skills, contributing to the store's success. Join a dynamic team where your expertise will make a significant impact on customer satisfaction and store performance.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Must have a valid driver’s license; ASE certification preferred.

Responsibilities

• Provide exceptional customer service and achieve sales goals.
• Manage DIY services like battery and wiper installations.

Skills

Automotive Systems Knowledge

Customer Service Skills

Sales Skills

Communication Skills

Inventory Management

Education

High School Diploma

ASE Certification (Preferred)

Tools

POS Systems

Diagnostic Equipment

Microsoft Office

Job description

Job Title: Retail Parts Pro

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts. The Retail Parts Pro excels in identification, troubleshooting, and project assistance for DIY customers, sourcing parts from various channels including special orders, FDO, and second sources. In-depth knowledge of store inventory and maintenance processes is essential. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone inquiries
2. Achieve personal and store sales goals and service objectives
3. Manage DIY services such as battery installation, testing, wiper installation, etc.
4. Maintain high standards of customer service and store appearance
5. Perform key holder duties including task management, safety, and store opening/closing

Secondary Responsibilities

1. Assist with inventory processes like truck put-away, cycle counts, and back stock
2. Ensure store cleanliness including floors, bathrooms, and parking lot
3. Provide DIY services including battery and wiper installations

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Proficiency with inventory systems and store equipment
• Parts and automotive system knowledge
• Operation of POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Advanced solution and project recommendation skills
• Advanced parts sourcing and lookup skills
• Strong DIY sales skills

Essential Job Skills

• Knowledge of automotive systems and diagnostics (engine, suspension, brakes, electronics, exhaust, etc.)
• Effective communication in English; Spanish is a plus
• Ability to interpret safety rules, manuals, parts catalogs, and procedures
• Complete Parts Knowledge Assessment successfully
• Basic math skills and proficiency with Microsoft Office (Word, Excel)
• Strong organizational skills
• Flexibility to work various days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education & Certifications

Must have a valid driver’s license. ASE certification is preferred but not mandatory.

Physical Demands

Details regarding physical requirements are included in the full job posting.

We are an Equal Opportunity Employer and do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

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Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider serving professional installers and DIY customers. As of October 5, 2024, we operate 4,781 stores mainly in the U.S., with additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. We also serve 1,125 independently owned Carquest stores across these regions, including Mexico and Caribbean islands. For more information, visit www.AdvanceAutoParts.com.