Retail-Part Time Customer Experience Manager

Michaels Stores; Wichita (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a dedicated Retail Manager to enhance customer experiences and lead a dynamic team. This role involves managing front-end operations, ensuring compliance with company standards, and fostering a positive shopping atmosphere. You will be responsible for training staff, executing in-store events, and maintaining inventory processes. Join a creative company that values team wellbeing, offering robust benefits and a supportive work environment. If you have a passion for retail and leadership, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Experience in retail management preferred.
• Strong customer service and team leadership skills.

Responsibilities

• Manage front-end operations and customer service.
• Lead team to achieve KPIs and ensure compliance with SOPs.
• Assist with onboarding and training of new team members.

Skills

Retail Management

Customer Service

Team Leadership

Inventory Management

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store - WICHITA-MAIZE RD, KS

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

1. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
2. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
3. Plan and lead the execution of class and in-store events in accordance with Company programs
4. Lead the omnichannel processes
5. Manage and execute shrink and safety programs
6. Assist with cash reconciliation and bank deposits
7. Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
8. Assist with the onboarding of new Team Members
9. Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
10. Serve as Manager on Duty (MOD)
11. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; and serve as a role model for others
12. Acknowledge customers, help locate the product and provide solutions
13. Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
14. Manage and execute the shrink and safety programs
15. Cross train in Custom Framing selling and production
16. In stores without a Framing Manager, lead the delivery of high-quality custom framing solutions to customers on time by planning and managing the framing workload in partnership with the Store Manager

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred experience: Retail management experience preferred

Physical Requirements & Work Environment:

• Ability to remain standing for long periods
• Move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• Work hours include nights, weekends, and early mornings
• Some outdoor work and handling of glass and heat press in the Frame shop

If assistance is needed to perform these functions, please contact your supervisor for accommodations.

Applicants must satisfy federal, state, and local legal requirements.

Our purpose at The Michaels Companies Inc is to fuel the joy of creativity. We operate over 1,300 stores in North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.

We prioritize team wellbeing with robust benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. For details, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. For accommodations, contact Customer Care at 1-800-642-4235.