Retail Part Pro

Advance Auto Parts; Town of Orangetown (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to join their team. This full-time position offers the opportunity to leverage your automotive knowledge and sales skills to assist DIY customers. You will be responsible for providing expert advice, managing inventory, and ensuring high standards of customer service. This role is perfect for someone with a passion for automotive systems and a knack for problem-solving. Join a dynamic team and contribute to a company that values diversity and equal opportunity in the workplace.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Must have a valid driver’s license and knowledge of safety procedures.

Responsibilities

• Provide exceptional customer service and achieve sales goals.
• Manage DIY services including battery installations and testing.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Inventory management

Communication skills

Diagnostic equipment expertise

Parts sourcing skills

Basic math skills

Flexibility to work various shifts

Education

High School Diploma

ASE certification (preferred)

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts. Key responsibilities include advanced parts identification, troubleshooting, and project assistance for DIY customers. The role involves sourcing parts from various channels such as special orders, FDO, or second sources, and maintaining in-depth knowledge of store inventory and processes. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone inquiries.
2. Achieve personal and store sales goals and service objectives.
3. Manage DIY services including battery installation, testing, wiper installs, etc.
4. Maintain high standards of customer service and store appearance.
5. Perform key holder duties such as task management, safety, and opening/closing procedures.

Secondary Responsibilities

1. Assist with inventory processes, including truck put-away, cycle counts, and back stock management.
2. Ensure store cleanliness, including floors, bathrooms, facing, dusting, and parking lot maintenance.
3. Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Knowledge of safety procedures and equipment operation.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or equivalent.
• Advanced solution, project, and product recommendation skills.
• Advanced parts sourcing and lookup skills.
• Strong selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostics.
• Effective communication in English; Spanish skills a plus.
• Ability to interpret safety rules, manuals, and catalogs.
• Successful completion of the Parts Knowledge Assessment.
• Basic math skills.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills.
• Flexibility to work days, evenings, and weekends.

Prior Experience

3-5 years of automotive parts experience with proven sales ability and customer transaction fulfillment.

Education and Certifications

Must have a valid driver’s license. ASE certification is preferred but not required.

Physical Demands

Details on physical requirements are not specified but should be considered in the role.

Again, we are an Equal Opportunity Employer and welcome all qualified applicants.

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Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider serving both professional installers and DIY customers. As of October 5, 2024, we operate 4,781 stores primarily in the U.S., with additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. We also serve 1,125 independently owned Carquest stores across these regions, including Mexico and the Caribbean. For more information about employment opportunities, products, and services, visit www.AdvanceAutoParts.com.