Retail Optician

Visionworks of America, Inc.; New Hampshire; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Optical Associate to assist customers with frame and lens selection in a vibrant retail environment. In this full-time role, you will utilize your knowledge of optical products and exceptional customer service skills to guide clients in choosing the right eyewear while adhering to safety protocols. This position offers an opportunity to engage with customers, provide valuable insights into optical services, and contribute to a team-oriented atmosphere. If you are passionate about helping others and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Knowledge of optical products and ability to explain prescriptions.
• Strong communication skills and ability to work independently.

Responsibilities

• Assist customers with frame selection and lens recommendations.
• Ensure compliance with hygiene and social distancing protocols.
• Provide accurate product information and pricing.

Skills

Customer Service Skills

Communication Skills

Mathematical Skills

Optical Product Knowledge

Problem-Solving Skills

Education

High School Diploma or Equivalent

Tools

Computer Literacy

Job description

Store 1266, Concord, New Hampshire, United States of America

Job Description

Posted Monday, March 10, 2025 at 4:00 AM | Expired Thursday, March 13, 2025 at 3:59 AM

Summary:

Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Pay Class and Pay:

Pay Class: Full Time

Pay: $18.50 - $27.75 per hour

1. Assist each customer in frame and lens selection meeting social distance requirements.
2. Ensure compliance with social distancing, cleaning protocols, and hygiene practices.
3. Provide customers with accurate product information regarding frames, lens selections, and other services.
4. Provide customers covered by Third Party insurance with accurate information regarding benefits.
5. Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations.
6. Analyze and interpret patients’ prescriptions and communicate with the Lab and Optometrist.
7. Sell, fit, and dispense frames and accessories accurately.
8. Maintain a clean and orderly dispensing area.
9. Responsible for the accuracy of customer pricing.
10. Provide feedback and guidance to Apprentice Opticians.
11. Adhere to privacy and confidentiality policies (i.e., HIPAA).
12. Participate in training and educational activities as necessary.
13. Maintain cleanliness of all equipment and workstations.
14. Complete additional responsibilities as assigned.

Education:

High School Diploma or Equivalent

Experience & Background:

Knowledge and demonstrated abilities in explaining optical products, services, and prescriptions.

Language Skills:

Ability to read and comprehend instructions and correspondence, and present information effectively.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts and percentages.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions.

Physical Demands/Work Environment:

The associate is required to stand, use hands, talk or hear, and occasionally lift/move up to 20 pounds.

Behavioral Characteristics:

Basic computer literacy, strong communication skills, and ability to work independently or as part of a team.

HIPAA & Security Requirements:

All Associates must comply with HIPAA as it pertains to disclosures of protected health information.

Visionworks is an equal opportunity employer, committed to the hiring and fair treatment of individuals.

The specific statements shown in this description are not intended to be all-inclusive.