Retail Optician

Visionworks of America, Inc.; New Hampshire; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Optical Associate to assist customers in selecting frames and lenses while ensuring compliance with safety protocols. This role involves interpreting prescriptions, providing accurate product information, and maintaining a clean and organized workspace. The ideal candidate will possess strong communication skills and a customer-focused attitude, making a positive impact in a dynamic retail environment. Join a team that values your contributions and offers competitive pay and benefits, while you help customers find the perfect optical solutions.

Qualifications

• Knowledge in explaining optical products and interpreting prescriptions.
• Strong communication skills and ability to work independently.

Responsibilities

• Assist customers with frame selection and lens recommendations.
• Ensure compliance with hygiene practices and provide accurate product information.
• Maintain cleanliness of the dispensing area and equipment.

Skills

Customer Service

Optical Product Knowledge

Communication Skills

Mathematical Skills

Basic Computer Literacy

Education

High School Diploma or Equivalent

Job description

Store 1266, Concord, New Hampshire, United States of America

Job Description

Summary:

Assists customers with frame selection, fits and dispenses frames. Utilizing technical information to interpret prescription to assist customer with selection of optical products and services.

Pay Class and Pay

Pay Class: Full Time

Pay: $18.50 - $27.75 per hour

1. Assist each customer in frame and lens selection meeting social distance requirements.
2. Ensure compliance with social distancing, cleaning protocols, and hygiene practices.
3. Provide customers with accurate product information regarding frames, lens selections, and other services.
4. Provide customers covered by Third Party insurance with accurate information regarding benefits.
5. Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations.
6. Analyze and interpret patients’ prescriptions and communicate as necessary with the Lab and Optometrist.
7. Sell, fit, and dispense frames and other accessories through accurate measurements and adjustments.
8. Maintain a clean and orderly dispensing area.
9. Responsible for the accuracy of customer pricing for the retail customer.
10. Provide feedback and guidance to Apprentice Opticians where applicable.
11. Adhere to privacy and confidentiality policies (i.e. HIPAA).
12. Participate in training and educational activities to fulfill departmental goals.
13. Diligently maintain cleanliness of all equipment and workstations.
14. Complete additional responsibilities as assigned.

Education:

High School Diploma or Equivalent

Experience & Background:

Knowledge and demonstrated abilities in explaining optical products, services, and the analysis and interpretation of optical prescriptions.

Language Skills:

Ability to read and comprehend simple instructions and correspondence. Ability to write simple correspondence and effectively present information.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, and percentages.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions and deal with problems involving concrete variables.

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Responsibilities related to Behavioral Characteristics:

Basic computer literacy, strong communication skills, and ability to work independently and as part of a team.

HIPAA & Security Requirements:

All Associates must comply with HIPAA as it pertains to disclosures of protected health information (PHI).

Visionworks is an equal opportunity employer, committed to fair treatment of individuals without regard to protected status.

The specific statements shown in this description are not intended to be all-inclusive.

Union Position Compensation: Position provides competitive pay and benefits with a minimum pay rate of $18 per hour plus incentive.

Store 1266, Concord, New Hampshire, United States of America