Retail Operations Team Member

Nouria; Springfield (MA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) savings plan

Paid time off

Paid holidays

Company-paid life insurance

Disability benefits

Tuition assistance

Voluntary benefit offerings

Job summary

Nouria Energy Corporation is seeking a Sales Associate to ensure smooth station operations and deliver a best-in-class customer experience. You will greet customers warmly, promote specials, and help maintain a clean, safe store environment.

You will work a flexible schedule, interact with management on store operations, and complete shift reports. This role emphasizes safety, customer service, and teamwork at Nouria locations.

Qualifications

• Read, understand and write English at an eighth-grade level.
• Must be able to interact with customers in a friendly, professional manner.
• Must be 18 years of age or older.
• Able to lift up to 50 pounds and perform physical tasks.
• Must comply with tobacco/alcohol ID verification requirements.
• Must be able to work a flexible schedule.

Responsibilities

• Provide the best customer experience and greet every customer with a smile.
• Suggest possible purchases and promote store specials.
• Prepare a shift report at the end of the shift per guidelines.
• Maintain store safety, appearance, and compliance with regulations.

Skills

Customer service

Communication

English literacy

Teamwork

Job description

**Nouria Energy Corporation** is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the countryIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome. **GENERAL SUMMARY**Our Sales Associates are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring that the shift contributes to the increased profitability and growth of the store and ensuring our customer’s needs are met every step of the way. We empower our employees/ team members to step outside the box to ensure we offer the best in class service to all of our customers each and every day. **PRINCIPLE DUTIES AND RESPONSIBILITIES:*** Must be able to work a flexible schedule as needed. Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.* Must be able to interact with customers in a friendly, professional manner* Prepare a shift report at the end of the shift as per company guidelines.* Must be 18 years of age or older **Customer Service*** Provide the best customer experience to every customer* Greet every customer with a smile and sincere greeting* Suggest possible purchases to the customers and promote specials* Assume full responsibility for the execution of our customer service program at the site level **Safety & Station Appearance*** Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.* Assure all environmental and hazardous material regulations are strictly enforced* Maintain safety and security of the store and document any accidents or incidents that occur* Manage the maintenance of the customer environment inside and around the perimeter of the store* Operate all assigned equipment safely and efficiently* support implementation of our Safety and Health program* Promptly Report workplace accidents, injuries, incidents, or illnesses* Complete the new employee safety orientation procedure **QUALIFICATIONS:*** Read, understand, and write the English language at the eighth-grade level.* Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).* Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques* Ability to remain calm and respond according to policies and procedures in any form of emergencies.* Tolerate exposure to gasoline fumes and cleaning products;* Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)* Perform general housekeeping duties as needed* Must be 18 years of age **PHYSICAL REQUIREMENTS:*** Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities* Performs other related duties as required* Must be able to lift up to 50 pounds at times* Must be able to traverse and access all areas of the store* Prolonged periods sitting at a desk and working on a computer* Prolonged periods of standing**Benefits:** Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.