Retail Operations Team Member

Nouria Energy Services, Inc.; Rochester (NH); On-site; USD 1,791,000 - 2,342,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) savings plan

Paid time off

Paid holidays

Life insurance

Disability benefits

Employee assistance programs

Tuition assistance

Voluntary benefits

Job summary

Nouria Energy Corporation in Rochester, NH is seeking a Sales Associate to operate the station during shifts, provide friendly customer service, and contribute to store profitability. You will greet customers, suggest items, and help with registers while ensuring safety and cleanliness throughout the shift.

Role requires 18+ years, ability to lift up to 50 pounds, and comfort with varying temperatures. Company benefits and opportunities accompany reliable, afternoon to evening schedules.

Qualifications

• Read, understand, and write English at an eighth-grade level.
• Perform arithmetic calculations at an eighth-grade level to make change and balance products.
• Must be 18 years of age or older for tobacco and/or alcohol sales.
• Ability to lift up to 50 pounds when handling milk, beverages, and supplies.
• Ability to work in varying temperatures and environments (coolers, outdoor, store).
• Demonstrate calm, prompt responses following policies during emergencies.
• Maintain general housekeeping and safety compliant with company guidelines.

Responsibilities

• Interact with customers in a friendly, professional manner.
• Provide the best customer experience and greet each customer with a smile.
• Prepare a shift report at shift end following company guidelines.
• Suggest purchases and promote specials to customers.
• Ensure store safety, cleanliness and proper appearance at all times.
• Operate store equipment safely and report accidents or incidents.
• Verify IDs before tobacco/alcohol sales as required by regulations.

Skills

Customer Service

Communication

Arithmetic

ID verification

Lifting ability

Safety awareness

Job description

Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the countryIf you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.GENERAL SUMMARYOur Sales Associates are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring that the shift contributes to the increased profitability and growth of the store and ensuring our customer’s needs are met every step of the way. We empower our employees/ team members to step outside the box to ensure we offer the best in class service to all of our customers each and every day.PRINCIPLE DUTIES AND RESPONSIBILITIES:Must be able to work a flexible schedule as needed. Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.Must be able to interact with customers in a friendly, professional mannerPrepare a shift report at the end of the shift as per company guidelines.Must be 18 years of age or olderCustomer ServiceProvide the best customer experience to every customerGreet every customer with a smile and sincere greetingSuggest possible purchases to the customers and promote specialsAssume full responsibility for the execution of our customer service program at the site levelSafety & Station AppearanceResponsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.Assure all environmental and hazardous material regulations are strictly enforcedMaintain safety and security of the store and document any accidents or incidents that occurManage the maintenance of the customer environment inside and around the perimeter of the storeOperate all assigned equipment safely and efficientlysupport implementation of our Safety and Health programPromptly Report workplace accidents, injuries, incidents, or illnessesComplete the new employee safety orientation procedureQUALIFICATIONS:Read, understand, and write the English language at the eighth-grade level.Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniquesAbility to remain calm and respond according to policies and procedures in any form of emergencies.Tolerate exposure to gasoline fumes and cleaning products;Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)Perform general housekeeping duties as neededMust be 18 years of agePHYSICAL REQUIREMENTS:Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilitiesPerforms other related duties as requiredMust be able to lift up to 50 pounds at timesMust be able to traverse and access all areas of the storeProlonged periods sitting at a desk and working on a computerProlonged periods of standingBenefits: Eligible team members may participate in medical, dental, and vision coverage, 401(k) savings plan, paid time off, paid holidays, company-paid life insurance, disability benefits, employee assistance programs, tuition assistance, and voluntary benefit offerings. Benefits eligibility and plan provisions are subject to program terms.Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.