Retail Operations Supervisor & Strategy Lead

Brightstar Lottery; Phillipsburg (NJ); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Brightstar is a global leader in lottery operations, retail and digital solutions, with a focus on secure technology and trusted customer service. The Business Operations Supervisor will oversee daily operations of the Lottery-managed store and payment center, drive profitability, manage resources, and uphold regulatory compliance. You will lead teams, plan strategically, and deliver strong performance across KPIs.

Qualifications

• Bachelor's degree in Management, Sales or Operations preferred.
• Experience in Project Management desirable.
• 5 years in a similar position.

Responsibilities

• Oversees day-to-day operations of the business unit including Lottery-managed store and prize payment centre.
• Leads employees by example and reinforces company values and goals.
• Manages P&L and revenue-driving initiatives; ensures regulatory compliance.
• Coordinates fleet and facility management and disaster/recovery planning.
• Analyzes reports to ensure attainment of goals and responds to market changes.
• Drives customer-first service levels and stakeholder relationship management.

Skills

Management

Operations

Leadership

Communication

Project Management

MS Office

Education

Bachelor's degree in Management, Sales or Operations

Tools

MS Office

Job description

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Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com .

Overview

As a Business Operations Supervisor, you will support Brightstar Lottery's retail, prize payment, and business operations by overseeing the day-to-day management of assigned business units, driving operational excellence, profitability, customer satisfaction, and team performance. This role is responsible for ensuring efficient operations, business development, stakeholder engagement, regulatory compliance, and achievement of strategic objectives while serving as a role model for company values and culture. This role will be located onsite in Philipsburg, Sint Maarten.

What You'll Do

• Oversee daily operations of assigned business units and Lottery-managed stores to ensure achievement of business goals, KPIs, and operational standards
• Drive revenue growth initiatives, sales performance, and business development opportunities in collaboration with cross-functional teams
• Analyze operational, financial, and business performance data to identify trends, recommend solutions, and improve results
• Lead employee recruitment, coaching, performance management, engagement, training, and development activities
• Coordinate facility, fleet, emergency preparedness, disaster recovery, and business continuity planning initiatives
• Manage stakeholder relationships, customer service standards, complaint resolution, and brand representation efforts
• Execute research, market assessments, and strategic projects to support continuous improvement and business growth
• Perform other duties as assigned

What You'll Bring

• Bachelor's degree in Management, Sales, Operations, or a related field; managerial or business management certifications are an asset
• Minimum of five (5) years of experience in a similar business operations, retail management, or supervisory role
• Demonstrated expertise in business management, operational execution, financial accountability, and ROI-focused decision-making
• Possession of a valid driver's license with a clear driving record
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Proven leadership experience managing teams in a dynamic, fast-paced, customer-focused environment
• Strong interpersonal, networking, negotiation, presentation, business reporting, and stakeholder management skills
• Flexibility to work evenings, weekends, public holidays, and extended hours based on business needs
• Willingness to travel as required to support business operations
• Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

• Project management experience supporting strategic business initiatives
• Background in retail, gaming, lottery, hospitality, or multi-site operations environments
• Exposure to P&L management and revenue-driving strategies
• Familiarity with contract management, vendor oversight, and commercial negotiations
• Knowledge of customer experience improvement methodologies and operational excellence practices
• Success leading cross-functional teams across diverse business functions

Physical Requirements

• Travel regularly between business locations, stakeholder sites, and operational facilities as needed
• Work extended hours, including evenings, weekends, and public holidays, to support business requirements
• Navigate retail, office, and operational environments throughout the course of the workday
• Participate in emergency response, disaster recovery, and business continuity activities when required

Success Profile

#LI-RQ #LI-ONSITE

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.