Retail Operations Supervisor - Full Time

Security Industry Specialists; Newark, Philadelphia (DE, Philadelphia County); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health, Dental, Vision

401k

Paid Time Off

Job summary

Security Industry Specialists is hiring for a Shift Supervisor in Philadelphia, PA. The role oversees security operations, leads Security Specialists, and coordinates program implementation in alignment with client policies.

Responsibilities include liaising with client management, responding to incidents, conducting investigations, and maintaining accurate records. A Bachelor’s degree and five years of leadership in security are required, with state certifications as needed.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum five years in safety and security management or related supervision.
• State guard certification and client-specific certifications must be maintained.

Responsibilities

• Liaise with client's corporate management to ensure proper utilization of security programs.
• Oversee a team of Security Specialists, ensuring compliance with post orders and coaching as needed.
• Manage and coordinate all security operations and programs in the assigned area.
• Respond promptly to emergent events, issues, deficiencies and client requests.
• Initiate investigations and write incident reports as directed.
• Maintain up-to-date records including timekeeping and daily activity reports.
• Perform other related duties as required.

Skills

Time management

Communication

Technical writing

Presentation development

Facilitation

Organizational skills

Customer service

Education

Bachelor’s Degree in Criminal Justice, Political Science, Emergency Management, or related discipline

Job description

Job DetailsJob Location: Philadelphia, PA 19103Position Type: Full TimeSalary Range: $70,000.00 - $70,000.00 Salary/yearAbout the role:

The Shift Supervisor manages operations and functions in assigned areas including post reviews, emergency response, client liaison, post order compliance reviews, badging, access control and special projects as assigned. The Site Supervisor performs all duties in accordance with client policies and procedures and all state and federal regulations. This position reports directly to the

In this role, your responsibilities will be:

• Liaise with client's corporate management in order to ensure proper utilization and execution of security programs and projects
• Oversee a team of Security Specialists, assuring compliance with post orders, providing training and coaching as needed
• Manage and coordinate all security operations and programs in assigned area
• Respond in a timely manner to emergent events, issues, deficiencies and client requests
• Initiate investigations and write incident reports as directed
• Maintain up to date and accurate records including timekeeping and daily activity reports
• Perform other related duties as required

QualificationsAs a candidate you must have:

• Bachelor’s Degree in Criminal Justice, Political Science, Emergency Management, or other related discipline or equivalent experience
• Minimum of five years in safety and security management or supervision, law enforcement or military, or security control room supervision experience
• Complete and maintain state guard certification as prescribed by presiding state law, as well as all client requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted
• Effective time management, communication, technical writing, presentation development, facilitation, and organizational skills
• Must be a dependable team player with business maturity and enthusiasm with the ability to deliver high level of customer service
• Have flexibility to work any shifts on any day of the week (Mon-Sun)

We offer:

• $70,000 annually
• Health, Dental, Vision, and 401k for eligible employees
• Paid Time Off including Sick/Safe Time
• A dynamic and challenging work environment with opportunity for growth

Additional Information:

Montgomery County Private Detective Agency #225

Security Industry Specialists, Inc. is an Equal Opportunity Employer