Retail Operations & Merchandising Specialist

Sephora SA; Hyannis (MA); On-site; USD 28,000 - 32,000; Full time

Job summary

Sephora is seeking an Operations Associate at our MA-Cape Cod store in Hyannis. You’ll support daily operations, manage inventory, replenish stock, and ensure accurate merchandising to deliver an exceptional client experience.

This role rewards organization, collaboration, and a proactive mindset in a fast-paced retail environment. Full-time, part-time, or flex schedules available; 30-40 hour weeks for full-time, with nights, weekends and holidays required.

Qualifications

• 1-2 years of experience in a similar role or in a retail, hospitality, or client-focused environment.
• Excellent organizational and time management skills.
• Quick learner with the ability to absorb and communicate product knowledge
• Ability to support outstanding client service
• Excellent communication and interpersonal skills
• Team player with a goal-driven mindset

Responsibilities

• Support daily operations: manage inventory, stock replenishment, order fulfillment, and maintain operational standards.
• Assist with visual merchandising: ensure the store reflects Sephora’s brand through accurate promotional setups and event execution.
• Deliver exceptional service: support the team in creating outstanding client experiences and achieving sales goals.
• Foster inclusivity and teamwork: help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow company policies and help create a safe, secure, and enjoyable shopping experience for all.

Skills

Customer service

Organization

Time management

Communication

Teamwork

Physical ability

Job description

Sephora is seeking an Operations Associate at our MA-Cape Cod store in Hyannis. You’ll support daily operations, manage inventory, replenish stock, and ensure accurate merchandising to deliver an exceptional client experience.

This role rewards organization, collaboration, and a proactive mindset in a fast-paced retail environment. Full-time, part-time, or flex schedules available; 30-40 hour weeks for full-time, with nights, weekends and holidays required.