Retail Operations Manager: Snif in New York

parfumsworldwide; New York (NY); Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Parental leave

Remote work setup

Flexible vacation

Job summary

Snif in New York, NY is seeking a full-time Retail Operations Manager to lead wholesale order management from PO to invoicing. The role supports retailer channels including Ulta, Amazon, and future partners, with 10–20% travel and a remote team.

You will coordinate with procurement, inventory, and logistics, ensure EDI and retailer compliance, and drive launch readiness with distribution partners. Strong Excel skills and 3+ years in consumer products are required.

Qualifications

• 3+ years of wholesale order management, retail operations, or customer operations experience in consumer products.
• Experience with retailer channels and multiple distribution centers is preferred.
• Strong Excel or Google Sheets skills for reconciliation across orders, inventory, shipments and invoices.
• Familiarity with OpenText, ShipIQ, Partners Online or similar retailer systems is a plus.

Responsibilities

• Wholesale order management from receipt through delivery and invoicing.
• Retailer routing, compliance coordination and issue resolution.
• EDI transaction monitoring and exception handling with retailers.
• Coordination with third-party warehouses and transport partners for order fulfillment.
• Order, inventory, shipment, and invoice reconciliation across retailers and DCs.
• Lead readiness for retailer launches with distribution partners.

Skills

Wholesale order mgmt

EDI transactions

Excel/Sheets

OpenText/ERP familiarity

Tools

OpenText

ShipIQ

Partners Online

ERP workflows

Job description

• Retail Operations Manager: Snif in New York

Retail Operations Manager: Snif in New York

Snif New York, NY Start Date11/02/2026

Full-Time

Snif is hiring a full-time Retail Operations Manager in New York, New York, for a remote team with travel of approximately 10% to 20% as business needs require. The role reports to the VP of Operations and manages retail orders from purchase order through fulfillment, delivery, and invoicing. Snif's retail channels include Ulta, Ulta International, Amazon, and future distribution partners.

The position covers retailer order execution for a fine-fragrance company. The work includes purchase-order validation, inventory coordination, fulfillment-provider communication, electronic data interchange monitoring, invoicing, chargeback disputes, and launch readiness. Candidates need at least three years of relevant wholesale order management, retail operations, or customer operations experience in consumer products. Beauty, fragrance, personal care, or home-products experience is preferred.

• Role: Retail Operations Manager
• Employer: Snif
• Location: New York, New York, with a remote team
• Employment type: Full-time
• Reporting line: VP of Operations
• Travel: Approximately 10% to 20% based on business needs

The application record identifies the position, employer, work location, and employment type. Candidates should have their employment history, wholesale order-management experience, EDI experience, and examples of process improvements ready before applying.

Retail Orders From Purchase Order To Invoice

The manager validates purchase orders against item data, pricing, quantities, inventory, and delivery requirements. Discrepancies move into resolution with the relevant internal teams and retail partners.

Order execution continues through fulfillment, delivery, and invoicing. The role coordinates with Procurement and Inventory on shortages, fulfillment priorities, and operational risks, then works with fulfillment providers on routing, labeling, shipping documents, pickup requirements, and delivery requirements.

EDI And Retailer Compliance

Snif requires hands-on monitoring and troubleshooting of EDI transactions and retailer portals. The manager resolves missing or rejected documents and verifies that required information reaches the appropriate retail partner.

Retailer compliance also includes invoice reconciliation and chargeback work. The role prepares invoices, compares quantities, works with Finance on discrepancies and deductions, prepares chargeback disputes, tracks deadlines, and addresses recurring causes.

Launch Readiness And Distribution Partners

The manager leads order-execution readiness for retailer and item launches. This work includes data checks, test orders, workflow preparation, and handoffs with distribution partners before a launch moves into active order flow.

• Wholesale order management from receipt through delivery and invoicing
• Retailer routing and compliance coordination
• EDI transaction monitoring and exception resolution
• Third-party warehouse and transportation partner coordination
• Order, inventory, shipment, and invoice reconciliation
• Retailer and item launch readiness

Snif also expects the manager to maintain order records and reporting by retailer and distribution center. The role improves procedures, reporting, backup coverage, and repetitive processes as distribution channels expand.

Experience With Consumer Products And Retail Systems

Qualified candidates bring three or more years of wholesale order management, retail operations, or customer operations experience in consumer products. National retailer orders, multiple distribution centers, third-party warehouses, transportation partners, and retailer routing requirements form the operational background for the role.

Strong Excel or Google Sheets skills support reconciliation across order, inventory, shipment, and invoice data. Clear communication, sound judgment, attention to detail, follow-through, and measurable process-improvement results are also required. Familiarity with OpenText, ShipIQ, Partners Online, comparable retailer systems, ERP workflows, automation, retailer launches, or Amazon fulfillment adds relevant preparation.

Snif Benefits And Fragrance Product Context

Snif develops fine-fragrance products described on the employer's job record as genderless, non-toxic, vegan, and cruelty-free. Its direct-to-consumer business also sells selected products through Ulta Beauty and Amazon.

The published benefits include medical, dental, and vision insurance, a 401(k) with company matching, paid parental leave, flexible vacation and paid time off, well-being and mental-health benefits, a remote-work setup, and Snif products. The hiring team places the role within a New York-based operation while the day-to-day team works remotely.

The position's operational scope reaches from retailer purchase orders to final invoice reconciliation, so order records and exception history remain part of the manager's regular work. Retailer portals, EDI documents, warehouse handoffs, and chargeback deadlines create the recurring control points for the role.

Snif's channel mix also puts retailer launches, Amazon fulfillment, and direct-to-consumer product flow within the same operating environment. Experience that connects those workflows to accurate data and dependable partner communication matches the position's stated focus.