Retail Operations Manager: Guest Experience & Team Growth

SSA Group; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off plan up to 144 hours

Medical, Dental, Vision Insurance

401(k) with 15% company match

Tuition Discount through affiliated colleges

Employee Discounts and Meal Plan

Job summary

A leading hospitality service provider is seeking an Assistant Retail Operations Manager in Providence, RI. The role involves overseeing multiple Gift Shop locations, leading staff to exceed customer expectations, and ensuring compliance with company standards. Applicants should have strong leadership skills and retail management experience, alongside effective problem-solving abilities. This full-time position offers opportunities for growth and competitive compensation.

Qualifications

• Two to three years retail management experience preferred.
• Exceptional communication skills to articulate with clients and team members.
• Ability to organize, analyze, and manage inventory effectively.

Responsibilities

• Lead and motivate staff to meet customer expectations.
• Develop training programs for team development.
• Ensure adherence to company policies and procedures.

Skills

Interpersonal and communication skills

Leadership skills

Problem solving

Financial management

Flexibility in fast-paced environments

Basic computer skills

Education

High school diploma or equivalent

Tools

Point of Sale (POS) systems

Job description

A leading hospitality service provider is seeking an Assistant Retail Operations Manager in Providence, RI. The role involves overseeing multiple Gift Shop locations, leading staff to exceed customer expectations, and ensuring compliance with company standards. Applicants should have strong leadership skills and retail management experience, alongside effective problem-solving abilities. This full-time position offers opportunities for growth and competitive compensation.