Retail Operations Manager - 2R

East Side Enterprise; Fall River (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company M​

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Employee Assistance Program (EAP)

Paid Time Off

Advancement and Career Development Op​

Job summary

Seasons Corner Market in Fall River, MA is seeking an experienced Retail Operations Manager to lead a busy store. You will coach staff, manage daily operations, control inventory, and drive profitable performance while delivering an exceptional customer experience.

The role emphasizes coaching, scheduling, and maintaining standards of cleanliness, safety, and merchandising. Applicants should have 2–5 years of retail management experience.

Qualifications

• High school diploma or GED required; business/retail degree preferred.
• 2–5 years of management or supervisory experience in retail.
• Experience in convenience stores or high-volume retail preferred.
• Strong leadership, coaching, and team development skills.
• Strong communication, organization, and problem-solving skills.

Responsibilities

• Recruit, interview, hire, train, and develop store staff.
• Coach performance and provide leadership to the team.
• Maintain operational excellence and customer service standards.
• Manage schedules to meet business needs and labor goals.
• Oversee daily store activities and inventory control.
• Monitor sales, labor costs, and expenses.

Skills

Communication

Organization

Problem-solving

Leadership

Customer service

Education

High school diploma or GED

Business/Retail Management degree preferred

Tools

POS systems

Microsoft Office

Job description

Performance Bonus Opportunities Available

Compensation is based on store volume, location, and relevant experience.

Salary range posted in accordance with applicable state pay transparency laws.

Lead a High-Performing Store Team

Are you a hands‑on retail leader who enjoys building successful teams, improving operations, and delivering an exceptional customer experience? Seasons Corner Market is looking for experienced leaders who are passionate about driving results while creating a positive workplace for both employees and customers.

If you're ready to take ownership of a busy retail location and grow your career with a company that values leadership and development, we encourage you to apply.

Benefits That Support Your Success

Eligible employees enjoy a comprehensive benefits package that includes:

• 401(k) Retirement Plan with Company Match
• Flexible Spending Accounts (FSA)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Paid Time Off
• Advancement and Career Development Opportunities

Position Overview

The Retail Operations Manager is responsible for the day‑to‑day leadership and overall performance of an assigned Seasons Corner Market location. This position oversees team development, customer service, operational execution, inventory management, and financial performance while ensuring company standards are consistently met.

Successful candidates are leaders who enjoy coaching employees, maintaining operational excellence, and creating an outstanding shopping experience.

Employment offers are contingent upon successful completion of a criminal background check and drug screening.

Key Responsibilities

• Recruit, interview, hire, train, and develop store employees.
• Provide ongoing coaching, performance feedback, and leadership to the team.
• Foster a workplace culture built on accountability, teamwork, and excellent customer service.
• Create schedules that support both business needs and labor goals.

Store Operations

• Direct daily store activities to ensure efficient operations.
• Maintain company standards for cleanliness, organization, merchandising, and safety.
• Verify pricing accuracy and promotional execution throughout the store.
• Ensure proper inventory control and product availability.
• Monitor store sales, labor costs, and operating expenses.
• Help drive profitability through effective inventory management and expense control.
• Maintain accurate cash handling procedures and operational controls.
• Complete required reports and administrative responsibilities on schedule.

Customer Experience

• Deliver outstanding service by leading from the front and supporting store associates.
• Resolve customer concerns professionally and promptly.
• Create a welcoming shopping environment that encourages repeat business.
• Assist with cashiering, stocking merchandise, receiving deliveries, and general store maintenance as business needs require.
• Work closely with the District Manager to implement company initiatives and achieve operational goals.

Qualifications

Candidates should possess:

• High school diploma or GED required.
• Additional education in Business, Retail Management, or a related field is preferred.
• Two to five years of management or supervisory experience in a retail environment.
• Previous experience in convenience stores, grocery, fuel retail, or other high‑volume retail operations is preferred.
• Demonstrated leadership experience with employee coaching and team development.
• Knowledge of inventory control, merchandising, cash handling, and retail operations.
• Experience managing labor schedules and store performance metrics.
• Comfortable using point‑of‑sale systems and Microsoft Office or similar computer applications.
• Strong communication, organization, and problem‑solving skills.
• Flexibility to work mornings, evenings, weekends, holidays, and other business needs.
• Valid driver's license and dependable transportation.

What Makes You Successful

The strongest candidates will:

• Take ownership of store operations and business performance.
• Lead by example while supporting and developing employees.
• Thrive in a fast‑moving retail environment.
• Deliver exceptional customer experiences every day.
• Maintain high standards for cleanliness, safety, and operational excellence.
• Adapt quickly to changing business priorities while maintaining a positive attitude.

Physical Requirements

Applicants must be able to:

• Regularly lift and move items weighing 50 pounds or more.
• Frequently bend, reach, lift, carry, and perform repetitive physical tasks.
• Remain standing and active for extended periods during scheduled shifts.
• Safely operate store equipment and work with approved cleaning chemicals.
• Perform work indoors and outdoors, including during varying weather conditions.

Our Commitment

Seasons Corner Market is committed to creating a respectful, inclusive workplace where employees, customers, vendors, and business partners are treated with professionalism and dignity.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

This job description is intended to provide a general overview of the position and is not intended to include every duty or responsibility that may be assigned.