Retail Operations Manager

GOODWILL OF CENTRAL AND COASTAL VIRGINIA INC; Virginia; On-site; USD 60,000 - 74,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Store Manager to profitably run a retail store, donation site, and production facility. You will lead a team, drive store performance, and uphold high customer service standards.

The role includes onboarding, scheduling, and using data reports to guide decisions. The ideal candidate has a high school diploma or GED, 3 years of related experience, and the ability to pass a background check.

Qualifications

• High School Diploma or GED required; Bachelor's in Business Management preferred.
• 3 years’ related experience required.
• Background check required; no professional certifications needed.

Responsibilities

• Acts as a role model in manner and appearance to promote a positive work environment.
• Meets store goals, identifies work to be done, prioritizes tasks and delegates to drive results.
• Delivers exceptional customer service consistently to customers and staff.
• Leads onboarding for new and transferred associates to ensure smooth integration.
• Runs weekly management meetings and monthly staff meetings to align teams.
• Drives store changes through clear communication and supports company initiatives.
• Recognizes and rewards behaviors that drive progress and success.
• Identifies high-potential staff and nurtures for advancement.
• Ensures effective learning through RAM, Lead Readiness, and development plans.
• Schedules and staffs the store for maximum efficiency and customer experience.
• Monitors donated goods processing and inventory levels for value optimization.
• Maintains high standards of visual presentation and cleanliness.
• Promotes feedback loops with customers and staff for continuous improvement.
• Uses daily sales and reports to identify trends and take corrective actions.

Skills

People leadership

Retail management

Budgeting

Education

High School Diploma or GED

Bachelor's degree in Business Management (preferred)

Job description

• Base Pay $67,000.00 - $67,000.00 / Year
• Job Category Management, Retail
• Employee Type Full Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary Contributes to the mission of Goodwill by profitably managing a Goodwill Retail store, donation site and instore production facility. Maintains high standards and motivate staff to maximize performance to achieve store goals.

Essential duties include the following. Other duties within the scope of this position may be assigned.

1. Acts as a role model in manner and appearance to promote a positive work environment.

2. Meets store goals, identifies work to be done, prioritizes and delegates to drive results. Utilizes the MATRIX as a tool to drive store performance.

3. Promotes Goodwill’s high standard of exceptional customer service both internally and externally.

4. Embraces and executes key on boarding principles to prepare and nurture new and transferred associates.

5. Conducts weekly management team meetings, monthly staff meetings, check ins.

6. Manages change through communication and positive support of all company initiatives.

7. Recognizes and rewards behaviors that reinforce both progress and success utilizing the recognition programs.

8. Identifies, develops and retains high potential associates, nurtures for next level.

9. Ensures an effective learning environment by using all tools available i.e.: RAM and Lead Readiness, Individual Development Plans, Performance Improvement Plans, DGR Management Classes.

10. Schedules and staffs the store for maximum efficiency and exceptional customer experience.

11. Maximizes the value of donated goods by ensuring timely processing, monitor inventory levels.

12. Adheres to Goodwill operating standards, including a high standard in visual presentation and cleanliness.

13. Solicits customer and associate feedback, act on it.

14. Utilizes management information tools i.e.: Daily Sales, Production Report, Sales by Commodity, Monthly Variance and Expense Reports to identify trends.

15. Responds to all customer inquiries in a timely manner.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education / Experience / Certificates / Security Clearance

* High School Diploma or GED, required. Bachelor's Degree in Business Management or a related field, preferred.

* 3 Years’ experience in a related field, required.

* No professional certifications are required for this position.

* The associate is not required to drive as part of their job duties.

* The associate in this position will be required to successfully pass a criminal background check.

Physical Demands / Work Environment / Work Conditions

* The associate is required to lift 50 pounds with frequent lifting and/or carrying objects weighing up to 25 pounds.

* The associate works in a moderate work environment with occassional exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).

* There are no special work conditions for this position.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge, Builds/Leads Teams

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policy and procedure manual. Managers have the added responsibility to ensure the compliance of their team members.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands / Work Environment / Work Conditions

* There are no special work conditions for this position.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.