Retail Operations Manager

Pendleton Woolen Mills (retail); Portland (OR); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness: Medical, dental and

401(k) with company match up to 3.5%

Paid time off

Life and long-term disability

Flexible spending accounts

Employee discounts

Paid holidays

Job summary

Pendleton Woolen Mills in Portland seeks a Retail Stores Operations Manager to drive the operational and financial performance of our stores. You will partner with the Director of Stores to meet sales, margin and inventory goals while enforcing company policies, safety standards, and exceptional customer service.

You will lead process improvements, oversee store projects and loss prevention, manage inventory accuracy, and coordinate training.

Qualifications

• Bachelor's degree in Retail Management, Business Management, or related field (equiv. education/experience considered).
• 5 years multi-store management experience.
• 3 years retail store operations/project management experience.
• Retail planning and math aptitude.
• Strong problem solving and analytical skills.
• Excellent written and verbal communication.
• Ability to work with minimal supervision and collaborate in a team.
• Strong organization and attention to detail; able to meet deadlines.
• Adaptability to changing priorities; manage workload.
• Ability to build relationships with management and external resources.
• Strong Excel skills; quick mastery of new applications.
• MS Office: Word, Outlook, PowerPoint.
• Knowledge of NetSuite, SCIS, RF-Smart a plus.
• Willingness to travel between stores.
• Flexible schedule including evenings and weekends.

Responsibilities

• Partner with Director of Stores to meet sales, margin and inventory plans.
• Manage financial results related to loss prevention and store expenses.
• Authorize purchases for operations.
• Lead process improvements to increase store efficiency.
• Mentor teams and implement best practices across locations.
• Lead project cohorts and drive store initiatives.
• Improve efficiencies in supplies, organization, and safety.
• Coordinate store projects: openings, closings, relocations, remodels.
• Oversee installation of store services (media, music, alarms, trackers).
• Develop and update retail policies, procedures, and training manuals.
• Lead loss prevention initiatives and annual inventory process; reconcile discrepancies.
• Oversee inventory training and accuracy; ensure proper assortments.
• Perform other duties as assigned.

Skills

Multi-store management

Retail operations

Inventory planning

Excel

MS Office

Team leadership

Communication

Problem solving

Attention to detail

Travel willingness

Adaptability

Relationship building

Education

Bachelor's degree in Retail Management or Business

Tools

NetSuite

SCIS

RF-Smart

Job description

Pendleton has been woven in the West since 1863. Built on a legacy of craft, quality, and authenticity, our products are known for their timeless design and enduring stories.

The Retail Stores Operations Manager is responsible for the operational and financial performance strategies of all Pendleton Woolen Mills stores. This position creates and enforces compliance with operational, customer service and safety policies and procedures.

What You'll Do

Store Performance & Financial Management

• Partners with Director of Stores to achieve sales, margin and inventory plans by location and ensures Company strategic objectives are supported across all stores.

• Responsible for financial results related to loss prevention, inventory shrink, store banking, store supplies expense and other related financial transactions from store activities.

• This position carries company credit in order to purchase store and department related expenses and approves the purchase of the Operations Coordinator.

Operational Leadership & Process Improvement

• Provides leadership, coaching and process improvement initiatives that are necessary to improve the operational efficiency of all stores.

• Coordinates and leads groups involved in Operational areas of responsibilities. Mentors team members to implement best practices across all levels.

• This position leads individual cohorts based on project type.

• Actively seeks improved efficiencies for supplies, organization, and safety within stores. Communicates and follows up with stores.

Store Projects & Services

• Implements and manages workflows for all store projects: opening, closing, relocating, remodels and store updates. Meets deadlines with quality results.

• Coordinates store services installs and maintenance - media, music, alarm, conversion trackers, etc.

Policies, Procedures & Training

• Develops and implements appropriate retail policies and procedures. Maintains ongoing updates of the Policy & Procedure and Training Manuals as well as the Employee Handbook in compliance with legal requirements.

Loss Prevention & Inventory Management

• Leads loss prevention initiative for stores. Oversees the annual physical inventory process including scheduling, IS coordination and reconciliation.

• Leads the training initiatives and compliance of inventory management activities. Actively pursues inventory discrepancy resolutions to ensure store product assortments and allocations are not compromised.

• Completes other duties as assigned.

What You Bring

• Bachelor's Degree in Retail Management, Business Management, or a related area of study. Equivalent education and/or experience will be considered in lieu of degree.

• 5 years' experience of multi-store Management

• 3 years' experience in Retail Store Operations / Project Management

• Retail planning and math aptitude

• Problem solving and critical thinking skills to summarize key highlights, analysis and action plans.

• High level of written and verbal communication.

• Ability to work with little or no supervision and collaborate as a member of a team to ensure consistency of information, share best practices and develop systems knowledge.

• Organization, attention to detail and effective project management, with follow through to completion and the ability to meet deadlines.

• Adapt to changing priorities and prioritize workload to meet deadlines.

• Ability to create strong working relationships with management, internal, and external resources.

• Strong technical aptitude, including advanced competency in Microsoft Excel and the ability to quickly master new applications and systems

• MS Office (Word, Outlook, PowerPoint)

• NetSuite, SCIS and RF-Smart systems knowledge is a plus

• Travel required between multiple worksites within a variety of geographical areas to complete store projects

• Ability to work a flexible schedule including evenings and weekends

Benefits & Perks

At Pendleton, we believe taking care of our people is just as important as taking care of our business. We offer a thoughtful benefits package designed to support your health, well-being, and financial future including:

• Health & Wellness: Medical, dental and vision coverage, with Pendleton covering the majority of employee premiums.

• Your Future: 401(k) with a company match of up to 3.5%.

• Time to Recharge: PTO from your first day, plus eleven paid holidays for eligible corporate employees.

• Peace of Mind: Company-paid life and long-term disability insurance.

• Support for Life: Flexible spending accounts, confidential employee assistance resources, and access to applicable paid family and medical leave programs.

• The Pendleton Perk: Enjoy employee discounts on the products and timeless styles that have been part of Pendleton for generations.