Retail Operations Manager

Sodexo; Orono (ME); On-site; USD 74,000 - 96,000; Full time

Benefits offered by this job

401(k) with Matching Contributions

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo in Orono, ME is seeking a hands-on Retail Operations Manager to lead daily store operations, coach frontline staff, and ensure exceptional customer service. This role emphasizes team development, efficient priorities, and a strong commitment to customer satisfaction.

Progression within the role rewards breadth of operations knowledge and people leadership. You will manage cash handling and POS systems, coordinate merchandising, partner with vendors for product flow, and uphold safety and

Qualifications

• High school diploma or equivalent (GED) or higher.
• Experience managing cash handling processes and POS systems.
• Ability to plan, prioritize, and adapt in a fast-paced environment.
• Proven coaching and development of high-performing teams.

Responsibilities

• Lead, coach, and grow a frontline team.
• Oversee daily retail operations and priorities.
• Manage cash handling procedures and POS accuracy.
• Partner with vendors to ensure product flow and compliance.
• Implement merchandising and marketing strategies.

Skills

Team leadership

Cash handling

POS systems

Time management

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

POS systems

Job description

About the jobThis role puts you at the center of retail operations, where your ability to lead teams, manage priorities, and drive customer satisfaction will be key to success. You’ll play a hands-on role in shaping both team performance and customer experience.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $74290 per year - $96140 per yearWhat’s in it for youYou’ll drive daily operations to deliver smooth, efficient, and high-impact retail experiencesLead, coach, and grow a motivated team of frontline staff and supervisorsBuild strong connections with customers and ensure their needs are met with care and consistencyManage cash handling procedures and ensure POS systems are running accurately and efficientlyYou’ll partner with vendors to keep products flowing and compliance on trackBring merchandising and marketing strategies to life, keeping displays fresh and engagingChampion a safe, clean, and organized space by upholding all sanitation and safety standardsWhat you’ll bringA sharp eye for detail and a passion for delivering consistent, customer-first serviceSolid experience managing cash handling processes and POS systems with accuracy and accountabilityStrong time management skills with the ability to plan, prioritize, and adapt in a fast- paced environmentA track record of coaching and developing high-performing teams to achieve operational excellenceCreative thinking and a willingness to try new ideas to enhance merchandising, marketing, or customer engagementRequirementsEducation Requirement: High school/GED or equivalent or Associate’s degree orBachelor’s degreeManagement Experience: 0-3 yearsRelated Experience: 0-3 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.