Retail Operations Manager

Goodwill Southern California; Hemet (CA); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Operations Manager to oversee store operations and lead a dedicated team. This role involves ensuring excellent customer service, maintaining a safe and compliant work environment, and training staff to meet operational goals. The ideal candidate will have supervisory experience and strong communication skills, with a focus on fostering a positive workplace culture. Join a mission-driven organization that values respect, integrity, service, and excellence, and make a meaningful impact in your community.

Qualifications

• 1-3 years of supervisory experience in a customer-focused environment.
• Strong communication, training, and people skills.

Responsibilities

• Manage daily store activities and ensure compliance with company standards.
• Train and coach staff on customer service and operational procedures.

Skills

Customer Service

Supervisory Skills

Communication Skills

Training and Coaching

Bilingual (Spanish)

Education

High School Diploma or GED

College Degree

Tools

Microsoft Outlook

Job description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization with a strong focus on our Mission, our people, and our future. It’s always a GOOD day in SoCal!

Position: Retail Operations Manager

The Retail Operations Manager is responsible for the efficient operation of a Retail Store, Boutique, or Attended Donation Center (ADC), overseeing various operational functions. The manager leads the team to meet goals related to sales, production, customer service, payroll, safety, and expenses, working closely with the Site Manager to achieve standards and goals.

Essential Duties & Responsibilities

1. Manage daily store activities, including opening and closing, cash register operations, and staff training to meet company SOPs.
2. Provide excellent customer service and engagement, embodying Goodwill’s Mission and RISE Values (Respect, Integrity, Service, and Excellence).
3. Maintain a safe and clean work environment, adhering to all safety policies and procedures.
4. Train and coach staff on de-escalation and loss prevention procedures.
5. Communicate concerns to the District Manager when necessary.
6. Supervise staff, including training, scheduling, performance evaluations, and addressing issues.
7. Oversee store maintenance, safety, and compliance with company standards.
8. Train staff on processing donated goods, ecommerce items, and maintaining backroom procedures.
9. Work flexible shifts, including nights, weekends, holidays, and potentially at nearby locations.

Education & Experience

1. 1-3 years of supervisory experience in a customer-focused environment.
2. High school diploma or GED required; college degree helpful.
3. Proficiency in computer skills, including Microsoft Outlook and electronic platforms.
4. Strong communication, training, and people skills.
5. Bilingual in Spanish is a plus.
6. Ability to handle confidential information and multitask effectively.
7. Punctuality and dependability are essential.

Goodwill is an equal opportunity employer and encourages applications from persons with barriers to employment, including persons with disabilities. We are committed to non-discrimination and providing reasonable accommodations to qualified individuals.