Retail Operations Manager

Christ Fellowship Church; Florida; On-site; USD 52,000 - 68,000; Full time

Job summary

Christ Fellowship Church is seeking a Retail Operations Manager to champion our multi-campus hospitality and elevate cafe operations across all locations. You will build volunteer teams, oversee online and on-site retail experiences, and drive financial performance in support of our vision.

The role requires 3-5 years in retail management, ServeSafe certification, and a hands-on leader who can mentor volunteers, manage inventories, and partner with Facilities and Finance to maintain standards

Qualifications

• 3-5 years in retail management
• Strong leadership and volunteer management skills
• Experience with cash handling and sales analytics

Responsibilities

• Lead and multiply volunteers across campus hospitality and barista craft.
• Oversee campus and digital retail experiences including online store.
• Develop menus, merchandise, and inventory management for retail.
• Manage daily sales reporting, cash handling, and deposits with Finance.
• Ensure health, safety, and equipment standards with Facilities.

Education

ServSafe Certification

Job description

JOB SUMMARY

As the Retail Operations Manager at Christ Fellowship Church, you will champion the multi-campus vision for exceptional hospitality. You will lead and elevate our cafe operations across all church locations, creating welcoming environments where people connect over great coffee and food. In this leadership role, you will build robust volunteer teams, streamline retail operations, and drive financial and operational excellence that supports our church's vision.

JOB DUTIES

• Lead & Multiply Volunteers: Recruit, schedule, and disciple a dedicated volunteer team. Cultivate an environment rooted in relationship, spiritual growth, and professional development across barista craft and hospitality.
• Elevate Campus & Digital Retail Experiences: Drive operational excellence for weekend services, special events, and mid-week gathering spaces. Oversee the online bookstore, managing special promotions, sales initiatives, and custom orders to ensure a seamless guest experience online and offline.
• Strategize Menus, Merchandise & Inventory: Lead product development, researching and continually innovating food/beverage menus, bookstore inventory, and retail supplies. Oversee inventory systems to maintain high accuracy and optimal stock levels.
• Drive Financial Integrity & Analytics: Manage daily sales reporting, cash handling, and bank deposits. Partner with Finance to track profitability, analyze sales trends, monitor cost of goods, and optimize retail margins.
• Maintain Health, Safety & Equipment Standards: Ensure compliance with all local health regulations, food safety protocols, and operational procedures. Coordinate directly with Facilities to manage equipment maintenance, service repairs, and preventive care.

CERTIFICATION OR LICENSES

ServeSafe

RELEVANT WORK EXPERIENCE

3-5 years in retail management

JOB SPECS

Classification: Full-time | Salary (exempt), including some nights and weekends.

Reporting to: Chief Operating Officer