Retail Operations Manager

Northern Tool + Equipment; Arnold (MO); On-site; USD 53,300 - 62,730; Full time

Benefits offered by this job

Competitive Pay

Flexible Work Schedule

Comprehensive Benefits Package

Employee Discount

Daily Pay option

Paid Time Off

Job summary

Northern Tool + Equipment is looking for an Operations Manager in Arnold, Missouri. In this role, you will ensure smooth operations, manage a team, and deliver exceptional customer service.

The ideal candidate will have retail experience, proven leadership skills, and a strong drive for efficiency. You will enjoy benefits including competitive pay, flexible scheduling, and comprehensive health benefits.

Join a community dedicated to supporting your success and enjoy a rewarding career with us!

Qualifications

• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lift up to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining store standards.
• Manage team to drive efficiencies in processes and programs.
• Facilitate hiring, training, and performance management of staff.
• Minimize inventory shrinkage and protect against theft.
• Serve as Manager on Duty as assigned.

Skills

Customer service

Decision-making

Problem-solving

Team leadership

Education

High school education or equivalent

2 years of college or related technical training

Job description

Description

Are you a determined leader with a knack for driving efficient operations? As an Operations Manager, you will help keep the store running smoothly for our customers as well as our employees.

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle‑free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

What You Will Bring To The Table

• High school education or equivalent required; 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue‑collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed.

Benefits

• Competitive Pay: Earn $53,300 – $62,730 annually, with your exact compensation personalized based on your skills, experience, and location.
• Flexible Work Schedule: Achieve the work‑life balance you deserve with our flexible scheduling.
• Comprehensive Benefits Package: Employees working 30+ hours per week enjoy medical, dental, vision, and a 401(k) plan with an enhanced company match.
• Generous Employee Discount on quality tools and equipment.
• Daily Pay option: Access your earnings whenever you need them for added financial flexibility.
• Holidays and Time Off: Stores closed on Easter, Thanksgiving, and Christmas; reduced hours on five other federal holidays; eligible for paid holidays and paid time off for employees working 30+ hours per week.
• Incentives: Rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Your future starts here!