Retail Operations Management

Details This; Campus (IL); On-site; USD 39,000 - 50,000; Full time

Job summary

Red Butte Garden & Arboretum (RBGA) in Salt Lake City, UT, seeks a Retail Supervisor to lead day-to-day retail operations, staff supervision, inventory processes, and exhibits. The role focuses on training, workflow coordination, and maintaining accurate records for a dynamic garden retail program.

The position requires on-site work, coordination of events and gallery exhibits, and collaboration with University partners.

Qualifications

• 1 year of higher education can be substituted for 1 year of directly related work experience.
• Department may hire at Supervisor, Retail Operations Management level with a bachelor’s (or equivalency) + 2 years of related work experience or a master’s (or equivalency) degree.

Responsibilities

• Supervise part-time retail staff and coordinate daily staff activities.
• Create and manage staff schedules to ensure operational coverage.
• Oversee daily sales floor operations, including stocking, organization, merchandising and guest experience.
• Develop and maintain training materials and onboard staff on procedures and systems.
• Coordinate merchandise intake, pricing and POS entry; track inventory.
• Plan annual gallery exhibits and coordinate retail events.

Skills

Staff supervision

Operational planning

Communication skills

Problem solving

Training staff

Education

Bachelor’s degree or equivalent

Master’s degree or equivalent

Tools

Point-of-sale systems

Inventory software

Job description

VP Area

VP Area President

Department

Location

Location Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$38,700.000 - $50,000.00, depending on experience

Close Date

09/21/2026

Priority Review Date (Note - Posting may close at any time)

09/21/2026

Job Summary

Red Butte Garden & Arboretum ( RBGA ) is one of the largest botanical gardens in the Intermountain West and, together with the University of Utah, serves as the State Arboretum of Utah. Located on 100 acres in the foothills above the University of Utah campus, Red Butte Garden includes over 21 acres of developed gardens and five miles of natural area trails. The Garden is nationally recognized for its diverse plant collections, seasonal floral displays, outdoor concert series, private event spaces, and award‑winning horticultural education programs.

This position coordinates day-to-day retail operations, staff activities, inventory processes, exhibits, and retail-related programs. The primary focus of the role is staff supervision and the day-to-day operation of the retail program, including training, workflow coordination, inventory processes, and financial recordkeeping. The position also coordinates art gallery exhibits and retail-related events throughout the year. The Retail Supervisor helps establish and maintain practical processes and resources that support consistent workflows, accurate records, and an effective retail team.

This position requires an on-site work schedule due to its responsibilities for daily retail operations, staff supervision, inventory processes, and in-person exhibits and events.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

Staff Supervision & Team Coordination

• Supervise part-time retail staff and coordinate daily staff activities.
• Create and manage staff schedules to ensure operational coverage.
• Coordinate schedule adjustments, staff callouts, and timecard approvals as needed.
• Identify daily and recurring operational tasks, establish workflow priorities, and coordinate staff assignments to ensure work is completed consistently.
• Provide coaching and day-to-day performance feedback to support staff development and consistent performance.
• Participate in hiring and performance management activities in coordination with department leadership.
• Oversee daily sales floor operations, including stocking, organization, merchandise presentation, cleanliness, and maintaining a welcoming environment for visitors and guests.

Training & Process Support

• Develop and maintain training materials and process documentation for core retail responsibilities and workflows.
• Train and onboard staff on retail operations, procedures, systems, and expectations.
• Establish and maintain practical processes for recurring retail work, including staff tasks and operational workflows.
• Identify opportunities to improve day-to-day processes and coordinate practical improvements with department leadership.

Inventory, Merchandise & Financial Processing

• Coordinate merchandise intake from shipment receipt through point-of-sale entry, pricing, and sales floor placement.
• Ensure merchandise is accurately received, entered, priced, and prepared for display.
• Track shipment discrepancies and coordinate follow-up and resolution.
• Establish and maintain a regular cycle-count process to support inventory accuracy.
• Research inventory discrepancies, identify recurring issues, and coordinate corrections as needed.

Coordinate invoice processing, payment tracking, and reconciliation with University management reports.

Prepare sales reports and maintain accurate operational records related to retail activities, exhibits, and events.

Coordinate annual physical inventory.

Monitor stock levels and place routine replenishment orders for operational supplies and other assigned items.

Retail Exhibits & Events

• Coordinate annual art gallery exhibits from planning through completion, including artist communication, inventory intake, exhibit setup and takedown, sales tracking, reporting, and artist payments.
• Coordinate the annual Holiday Open House, including artist communication, event setup and takedown, inventory tracking, sales reporting, and artist payments.
• Coordinate additional retail-related events and programs, including plant sales and concerts.

Minimum Qualifications

EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Supervisor, Retail Operations Management: Requires a bachelor’s (or equivalency) + 2 years of directly related work experience or a master’s (or equivalency) degree.

Preferences

• Experience supervising or leading staff in a retail, visitor-facing, or operational environment.
• Experience with day-to-day retail operations, including inventory management, merchandise receiving, stocking, merchandising, and point-of-sale systems.
• Experience organizing recurring work and developing or improving practical processes for staff tasks, inventory control, workflows, or similar operational needs.
• Experience training staff and developing clear procedures, instructions, or other practical training resources.
• Experience with invoice processing, reconciliation, financial recordkeeping, or related administrative processes.
• Strong organizational, communication, and problem-solving skills.

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required Documents

• Resume
• Cover Letter