Retail Operations Leader - Food Service & Guest Experience

Sodexo Group; Toledo (OH); On-site; USD 74,000 - 86,000; Full time

Job summary

Sodexo is seeking a Retail Food Operations Manager for ProMedica Toledo Hospital in Toledo, OH. You will lead daily retail operations, guide frontline teams, and ensure top-tier customer experiences in a healthcare cafeteria setting.

Responsibilities include managing staff performance, scheduling, cash handling and POS accuracy, and partnering with vendors to keep merchandise flowing. Bachelor's degree and 3+ years of management/related experience required.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of management experience in retail or food service.
• 3+ years related experience in operations or hospitality.

Responsibilities

• Lead retail operations and frontline staff to deliver service excellence.
• Plan priorities and deploy resources to meet goals.
• Conduct performance evaluations, coaching, and development.
• Partner with vendors to ensure product flow and compliance.

Skills

Team leadership

Customer service

Cash handling

POS systems

Time management

Merchandising

Vendor partnerships

Safety standards

Education

Bachelor's degree or equivalent experience

Tools

POS software

Job description

Sodexo is seeking a Retail Food Operations Manager for ProMedica Toledo Hospital in Toledo, OH. You will lead daily retail operations, guide frontline teams, and ensure top-tier customer experiences in a healthcare cafeteria setting.

Responsibilities include managing staff performance, scheduling, cash handling and POS accuracy, and partnering with vendors to keep merchandise flowing. Bachelor's degree and 3+ years of management/related experience required.