Retail Operations Lead — Inventory, Coaching & Excellence

Victoria’s Secret & Co.; Oak Brook (IL); On-site; USD 37,000 - 47,000; Full time

Job summary

Victoria’s Secret & Co is seeking an Operations Manager to lead store-level execution and ensure a consistent, efficient retail environment. You’ll drive shipment, replenishment, inventory accuracy, back-of-house organization, and asset protection while supporting floorsets and product launches.

You will report to the Store Manager or Assistant Store Manager and collaborate across teams to uphold visual standards, safety, and strong customer-focused service in a high-volume setting.

Qualifications

• Strong execution and operational expertise.
• Strong selling, coaching, and business ownership mindset.
• Experience using insights to drive performance.
• Experience developing talent and building team capability.
• 3+ years of retail leadership experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds and frequent standing.
• Ability to use technology (headsets, mobile devices, computers).

Responsibilities

• Execution of shipment, replenishment, and inventory processes.
• Back-of-house organization and operational efficiency.
• Inventory accuracy and operational compliance.
• Cleanliness, safety, and asset protection standards.
• Support of floorsets and product launches.
• Identification and resolution of operational gaps.
• Direct reports, including Selling Associates.
• Lead performance and direction of the business in higher volume environments.

Skills

Strong execution

Operational excellence

Sales & coaching mindset

Business ownership mindset

Using insights to drive performance

Talent development & coaching

Retail leadership experience

Flexible schedule availability

Physical stamina & lifting

Technology proficiency

Job description

Victoria’s Secret & Co is seeking an Operations Manager to lead store-level execution and ensure a consistent, efficient retail environment. You’ll drive shipment, replenishment, inventory accuracy, back-of-house organization, and asset protection while supporting floorsets and product launches.

You will report to the Store Manager or Assistant Store Manager and collaborate across teams to uphold visual standards, safety, and strong customer-focused service in a high-volume setting.