Retail Operations Lead: Customer Service & Stock

Dollar General; Pensacola (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Dollar General is seeking an Assistant Store Manager in Pensacola, FL to help run a clean, customer‑focused store. You will assist the Store Manager with supervision, merchandising, deposits, and store operations while protecting assets and reducing losses.

Responsibilities include leading customer service, scheduling, training, stock management, planograms, and cash control. This role requires strong communication, organization, and the ability to handle fast-paced environments.

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.
• Excellent communication and organizational skills.
• Ability to lift up to 40 pounds.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service leadership

Cash handling

Scheduling

Training

Merchandising

Inventory control

Planograms

Cashier accountability

Store operations

Bank deposits

Education

High school diploma

Retail experience

Supervisory experience

Job description

Dollar General is seeking an Assistant Store Manager in Pensacola, FL to help run a clean, customer‑focused store. You will assist the Store Manager with supervision, merchandising, deposits, and store operations while protecting assets and reducing losses.

Responsibilities include leading customer service, scheduling, training, stock management, planograms, and cash control. This role requires strong communication, organization, and the ability to handle fast-paced environments.