Retail Operations Lead: Customer Service & Merchandising

R301US Hibbett Retail, Inc.; Copperas Cove (TX); On-site; USD 17,000 - 19,000; Full time

Job summary

Hibbett I City Gear in Copperas Cove, Texas, is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. You will guide staff, help develop action plans, and ensure policies are followed across all departments.

The role requires 1–3 years retail and customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment.

Qualifications

• Retail experience in footwear/apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Team player with a focus on customer service and selling merchandise.

Responsibilities

• Assist Store Manager in controlling assets and implementing plans.
• Support merchandising, restocking, ordering, and scheduling.
• If Store Manager is absent, assume supervisory responsibilities.
• Provide knowledge and guidance to employees and customers.
• Maintain inventory awareness and protect company assets.
• Deliver exceptional customer service and promote services/merchandise.

Skills

Retail experience

Customer service

Interpersonal skills

Team leadership

Job description

Hibbett I City Gear in Copperas Cove, Texas, is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, and customer service. You will guide staff, help develop action plans, and ensure policies are followed across all departments.

The role requires 1–3 years retail and customer service experience, strong interpersonal skills, and the ability to work in a fast-paced environment.