Retail Operations Lead — Customer-Facing Coach

Crate and Barrel; Broomfield (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Crate and Barrel seeks a Team Leader – Operations to ensure smooth merchandise flow and retail operations. You will lead merchandising and stock teams, plan schedules with the Assistant Store Leader, and oversee salesfloor, backdoor, and curbside operations to keep the store ready for customers.

You will mentor teammates, protect margins through safe product handling, and drive visual and operational excellence while delivering outstanding customer service.

Qualifications

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader.
• Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Skills

Communication

Interpersonal skills

Time management

Problem solving

Execution

Customer service

Tools

Microsoft Office

Google applications

Tablet devices

Job description

Crate and Barrel seeks a Team Leader – Operations to ensure smooth merchandise flow and retail operations. You will lead merchandising and stock teams, plan schedules with the Assistant Store Leader, and oversee salesfloor, backdoor, and curbside operations to keep the store ready for customers.

You will mentor teammates, protect margins through safe product handling, and drive visual and operational excellence while delivering outstanding customer service.