Retail Operations Lead

Relentless Advantage; Salisbury (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Relentless Advantage is seeking a Retail Operations Lead to oversee day-to-day store operations within an assigned area, ensure adherence to standards, and drive performance. You will coach frontline teams, coordinate resources, and serve as the link between staff, customers, and management to maintain a positive work environment and strong service delivery.

This role requires proactive problem solving, attention to policy compliance, and the ability to respond quickly to operational issues

Responsibilities

• Oversee day-to-day operations within an assigned area, ensuring standards and performance expectations are met.
• Serve as liaison between frontline team, customers, and management, providing direction and coaching.
• Coordinate resources and resolve routine operational issues to ensure efficient operations and customer service.

Job description

Retail Operations Lead
The Retail Operations Lead is responsible for overseeing day?to?day operations within an assigned area, ensuring business standards, policies, and performance expectations are consistently met. This role serves as the link between frontline team members, customers, and management by providing direction, coaching, and support to drive team productivity and maintain a positive work environment. By coordinating resources and resolving routine operational issues, this role helps ensure efficient operations and strong customer service delivery.