Retail Operations Coordinator

ALLSAINTS Retail Limited; New York (NY); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) Enrollment

Employee clothing discount

Job summary

AllSaints is seeking an Operations professional to support the Head of Operations and retail operations managers in implementing global retail initiatives and administering new business concepts. The role embraces digital platforms and future-proofing the global business.

You will own department administration, retail activity, and reporting, coordinating with Head Office to drive efficient store operations and a seamless omnichannel customer journey worldwide.

Qualifications

• 2–4 years of experience in store operations, store management (e.g., Keyholder or Assistant Store Manager), or corporate retail administration.
• 1–2 years of experience tracking project timelines, managing operational calendars, and coordinating cross-functional rollouts.
• Hands-on experience with Point of Sale (POS) systems, store task management tools, and internal communication platforms.

Responsibilities

• Driving business revenue through timely and engaging communications in all mediums (written, video, verbal presentations) all in support of our brand values and a positive company culture.
• Owning department administration, retail activity, management of the retail calendar and workload communication in partnership with Retail Leadership and relevant Head Office departments.
• Compiling accurate and impactful reporting, whilst supporting the Head of Retail Operations and Retail Operations Manager with the project roadmap.
• Managing customer facing information, ensuring accuracy, consistency, and identifying opportunities to increase brand awareness across external business platforms.
• Collaborating cross functionally to ensure all elements of administration, communication and project implementation have been considered for effective and seamless rollout, with your customer as priority.
• Actively understanding the retail climate and using your knowledge of in store processes to identify opportunities, propose and implement solutions which positively impact retail workload and productivity.
• Researching and identifying best practices within competitors to stay abreast of front line innovations to help us drive the business and future proof global operations, for an effortless omnichannel customer journey.
• Supporting new business expansion and ensuring a consistent and effective introduction into the brand for new retail locations and partnerships.
• Ensure all operations comply with legislation on a global scale, in partnership with Head Office departments.

Job description

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Supporting the Head of Operations and retail operations managers in strategically and proactively implementing operations, communications and administration for the global retail business. Administrating the compliance and development of new business initiatives from concept through to evaluation, embracing digital platforms and future proofing the global business.

WHAT WILL I BE DOING

• Driving business revenue through timely and engaging communications in all mediums (written, video, verbal presentations) all in support of our brand values and a positive company culture.
• Owning department administration, retail activity, management of the retail calendar and workload communication in partnership with Retail Leadership and relevant Head Office departments.
• Compiling accurate and impactful reporting, whilst supporting the Head of Retail Operations and Retail Operations Manager with the project roadmap.
• Managing customer facing information, ensuring accuracy, consistency, and identifying opportunities to increase brand awareness across external business platforms.
• Collaborating cross functionally to ensure all elements of administration, communication and project implementation have been considered for effective and seamless rollout, with your customer as priority.
• Actively understanding the retail climate and using your knowledge of in store processes to identify opportunities, propose and implement solutions which positively impact retail workload and productivity.
• Researching and identifying best practices within competitors to stay abreast of front line innovations to help us drive the business and future proof global operations, for an effortless omnichannel customer journey.
• Supporting new business expansion and ensuring a consistent and effective introduction into the brand for new retail locations and partnerships.
• Ensure all operations comply with legislation on a global scale, in partnership with Head Office departments.

WHAT SKILLS DO I NEED?

• Business and results focused, aware of business objectives and understanding your impact on those objectives.
• Analytical and solutions driven with precision and attention to detail, able to read data and make informed assumptions.
• Numeric with excellent written and verbal skills.
• Experienced in and knowledgeable around brand guidelines to communicate with confidence in line with company and legal requirements.
• Ability to motivate in person and via communication.
• Strategic, inspirational, innovative and leading by example with a proactive style, coaching and engaging store teams through communications and dissemination of information in line with the brand values.
• The ability to manage projects with all key stakeholders, across varying levels of the business.
• Develop strong working partnerships with other departments to increase effectiveness and efficiency, able to manage these partnerships laterally and upwards where required, utilising negotiation and influencing skills.
• Flexibility to support a global retail business, including working in stores, a rotating weekend working schedule and some evening work during peak periods.
• Retail experience is preferred.
• Ability to speak a second language is advantageous, but not essential.

EXPERIENCE

• 2–4 years of experience in store operations, store management (e.g., Keyholder or Assistant Store Manager), or corporate retail administration.
• 1–2 years of experience tracking project timelines, managing operational calendars, and coordinating cross-functional rollouts.
• Hands-on experience with Point of Sale (POS) systems, store task management tools, and internal communication platforms.

This is a full time hourly role available at a rate of: $27.00 - $29.00 USD/Hour.

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Health and Wellbeing Benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

• Medical, Dental, Vision, and
• Flexible Spending Accounts (FSA) & Dependent Care Accounts
• Commuter & Parking Saving Accounts
• 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching
• Enhance Paid Parental Benefits
• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability
• Short/Long-Term Disability
• Employee Assistance Programs
• Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.