Concession Manager - FT - Bloomingdales Sherman Oaks

AllSaints; Los Angeles (CA); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Health & wellbeing benefits

401(k) enrollment with matching

Employee clothing discount

Commuter & parking saving accounts

Job summary

AllSaints is seeking a Concession Manager in Los Angeles to lead in-store operations, drive sales, and manage a dynamic team on the shop floor. You will own customer experience, financial targets, and deliver critical updates to optimize store performance.

You will motivate and develop your team, conduct appraisals, plan floor sets, and monitor KPI-driven decisions with senior support. This role requires energy, ownership, and a proactive approach in a fast-paced environment.

Qualifications

• Proven ability to manage and develop store teams.
• Strong focus on customer experience and sales targets.
• Clear communication and facially positive leadership style.

Responsibilities

• Own the in-store customer journey and sales targets.
• Conduct annual appraisals and set individual objectives.
• Plan and deliver monthly floor sets and promotions.
• Lead floor walks with KPI awareness and commercial reasoning.
• Collaborate with HR for people-related matters and payroll controls.

Skills

People management

Customer experience

Brand leadership

Business acumen

Energetic leadership

Job description

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

The Concession Manager is an important role within our retail operations. You are responsible for the overall accountability of the success of our store. You will own the in store customer journey, the financial targets and delivery of business critical updates into the stores which are designed to drive sales.

You’ll be spending the majority of your time on our busy shop floors, creating fun environments, while engaging team members and customers alike with your positive influence and energy. Upskilling and equipping team members with the available tools to succeed through clear communications and interaction will be key to delivering sales targets.

Our stores are fast paced and constantly moving forward, and as store manager you’ll need lots of energy, passion and tenacity to deliver brand expectations.

WHAT WILL I BE DOING?

• You will equip and incentivise your team with the latest product knowledge, brand strategies and people updates empowering them to deliver a great in-store experience
• You hold responsibility for the development of your team. By hosting annual appraisals for all team members, you will recognise and highlight achievements as well as identify areas of improvement, setting the objectives for each individual’s needs
• Effectively plan and deliver monthly floor sets, promoting our new collections and driving sales across all product categories.
• You will lead floor walks, occasionally at director level, with full understanding of your business, KPI performance and with reasoning behind any commercial decision
• With support from your District Manager and the relationships built with brand support, you own all areas of your business. From customer experience, stockroom operations and HR policies to payroll, profit protection, health & safety and recruitment - this is your show!
• One management team - you set the expectations, occasionally stepping into other roles to upskill and present on the spot feedback to drive the business forward
• With the support of our reporting technologies, you walk our shop floors on a daily basis 'through the eyes of our customers', maximising on all trade opportunities, identifying and reacting to risks at the earliest stage with pace
• Responsible for ensuring your management and Stylist teams adhere to wardrobe and grooming guidelines and operational excellence - you are a model store, showcasing achievements and the pride of team through our Google platforms
• Awareness and handling of all employee related matters in store, you will work alongside your HR advisor to resolve issues in a timely and effective manner

WHAT SKILLS DO I NEED?

• You are customer and team centric and will have excellent people management skills; You strive to get the best from your team, identifying strengths and ability to put the passion of individuals before the task at hand. You have a proven ability to grow our talent with strong examples of team development and progression
• Your enthusiasm and presence is felt across the store and through your team (even when you are not there). You possess strong relationship management skills, creating fun and inviting environments for both team and customers - you're a natural host of the party
• An active profile of the brand, you network with confidence, building positive relationships with peers and brand leadership alike - you're on the radar
• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to
• Strong business acumen - you know your business inside and out. An active user of all reporting technologies with proven ability to use to your commercial advantage; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!
• Honest, trusting and charismatic - to team and customers alike, your strong influencing skills, personable and likeable approach identify you as a leader and in control of any given scenario - you live by our brand values
• A protector of brand. A mentality to care for your profit margins and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand
• Dynamic and energetic. Your team feed off your positive energy and have a winning mentality to get the best results

This is a full time hourly position available at a rate of: $27.80 - $30.90 USD/Hour, plus bonus potential.

ABOUT THE LOCATION

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

Health and Wellbeing Benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

• Medical, Dental, Vision, and
• Flexible Spending Accounts (FSA) & Dependent Care Accounts
• Commuter & Parking Saving Accounts
• 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching
• Enhance Paid Parental Benefits
• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability
• Short/Long-Term Disability
• Employee Assistance Programs
• Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.