Retail Operations Coordinator

Bank of Holly Springs; Holly Springs (MS); On-site; USD 42,000 - 64,000; Full time

Job summary

Bank of Holly Springs is seeking a Retail Operations Coordinator to support administration and coordination of retail banking operations across branch locations. You will liaise between branches and centralized departments, focusing on operational processes, compliance tracking, and documentation.

The role requires attention to detail, the ability to manage multiple tasks, and strong communication across departments.

Qualifications

• 2–4 years of banking experience (branch ops, teller or new accounts)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks across departments
• Proficiency with core banking systems, spreadsheets, and standard office software
• Clear written and verbal communication skills

Responsibilities

• Track and compile branch exception reports and follow up on resolutions.
• Maintain operational logs and recordkeeping systems.
• Assist in scheduling branch audits, cash counts, and internal reviews.
• Assist in preparing operational reports for management and committee reporting.
• Assist staff with questions on procedures and escalate complex issues.
• Maintain procedure manuals, forms, and job aids with current versions.
• Monitor adherence to procedures and flag recurring issues.
• Assist with special projects in branch operations and process improvements.
• Perform reconciliations as directed by the Deposit Operations Manager.
• Assist with operational accounting duties including fixed assets, prepaids, and accounts payable.

Skills

Banking experience

Organization

Multitasking

Core banking systems

Spreadsheets

Office software

Written communication

Verbal communication

Job description

Company Description Bank of Holly Springs is a community-focused financial institution located in Holly Springs, MS, dedicated to providing accessible banking services and personalized support. The bank offers a range of retail banking products, including checking and savings accounts, consumer loans, and other services designed to meet the needs of individuals and local businesses. Team members benefit from a collaborative environment that values integrity, accountability, and customer-focused service. The bank is committed to supporting professional development and encouraging employees to contribute to continuous improvement in operations and customer experience.

Company Description Bank of Holly Springs is a community-focused financial institution located in Holly Springs, MS, dedicated to providing accessible banking services and personalized support. The bank offers a range of retail banking products, including checking and savings accounts, consumer loans, and other services designed to meet the needs of individuals and local businesses. Team members benefit from a collaborative environment that values integrity, accountability, and customer-focused service. The bank is committed to supporting professional development and encouraging employees to contribute to continuous improvement in operations and customer experience.

Position Summary

The Retail Operations Coordinator supports the administration and coordination of retail banking operations across branch locations, serving as a liaison between branches and centralized departments (Deposit Operations, Compliance, BSA, IT). This role focuses on coordinating operational processes, tracking compliance and exception items, maintaining documentation, and supporting communication between branches and management.

Key Responsibilities

• Track and compile branch exception reports, audit findings, and outstanding action items; follow up with branches to confirm resolution.
• Maintain and update operational logs, tracking sheets, and recordkeeping systems (e.g., cash limit exceptions, training completion, policy acknowledgments).
• Assist in scheduling and coordinating branch audits, cash counts, and internal reviews.
• Support the preparation of operational reports and summaries for management and committee reporting.
• Assist branch staff with questions on operational procedures, routing more complex issues to the appropriate department.
• Assist with maintaining and organizing procedure manuals, forms, and job aids, ensuring branches have current versions.
• Help monitor branch adherence to established procedures (cash limits, batching deadlines, documentation standards) and flag recurring issues to management.
• Assist with special projects related to branch operations, efficiency initiatives, or process improvements.
• Perform reconciliations as directed by the Deposit Operations Manager.
• Assist with operational accounting duties including, but not limited to, fixed assets, prepaids, and accounts payable.

Required Qualifications

• 2–4 years of banking experience, ideally including branch operations, teller, or new accounts experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple ongoing tasks and communicate effectively across departments and branch locations.
• Proficiency with core banking systems, spreadsheets, and standard office software.
• Clear written and verbal communication skills.

Preferred Qualifications

• Familiarity cash handling controls, and branch audit processes.
• Experience with tracking/reporting tools or systems used for compliance or exception tracking.

Physical Requirements / Work Environment

• Primarily office-based; may require some periodic travel between branch locations.
• Standard business hours, with occasional flexibility needed to support branch schedules or audit timing.