Retail Operations Associate - Tysons

Neiman Marcus Group, Inc.; McLean (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking luxury retailer as a Support Associate, where you'll play a vital role in enhancing the customer experience through effective merchandise handling and operational support. This dynamic position offers the opportunity to work in a collaborative environment that values individual talents and teamwork. You'll be involved in various tasks from stocking to fulfilling online orders, all while contributing to a culture that prioritizes inclusivity and personal growth. If you're passionate about retail and eager to make a difference, this role is perfect for you.

Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

Retirement Savings Plan (401K)

30% Employee Discount

Professional Development Opportunities

Qualifications

• 1+ year of retail experience required for the Support Associate role.
• Basic proficiency with MS Office is necessary for daily tasks.

Responsibilities

• Assist with stocking, receiving, and order fulfillment in-store.
• Perform daily operational tasks to enhance customer experience.

Skills

Retail Experience

Flexibility

Teamwork

Basic MS Office Proficiency

Education

High School Diploma or Equivalent

Tools

MS Office Product Suite

Job description

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Your Role

As a Support Associate, you will assist with stocking, receiving, order fulfillment, and merchandise handling functions, including maintaining merchandise organization. You will perform operational, daily tasks to support store sales, profitability and enhance the customer experience. You report to the RPSO Manager and work in a Neiman Marcus store location.

What You'll Do

• Complete daily store operations and support the direction of leads and managers including:
  • Merchandise handling, transfers, and processing of inbound / outbound freight
  • Fulfillment, packing and shipping of online and store customer orders
  • Complete necessary merchandise placements to ensure merchandise standards are followed
  • Merchandise price changes and reticketing; signs and moves product once marked
  • Reticketing, damages, mark out of stocks and related inventory control processes
• Responsible for back stocking, stockroom organization and maintenance
• Under the guidance and direction of Managers and Visual, merchandises product and sets sale events and signage, while ensuring standards are followed.
  
• Support with set-up and take down of in-store events and activations
  
• Follow all safety procedures on the dock and in all other work areas

What You Bring

• 1+ year of retail experience
  
• Demonstrate flexibility with competing tasks with a "win together" mentality
  
• Basic proficiency with MS Office Product Suite
  
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
  
• Associates must work a flexible schedule based on business need, which will include evenings, weekends, and holidays

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Disability Benefits
  
• Paid Parental Leave, Paid Family Leave, and Adoption Support
  
• Paid Time Off
  
• Retirement Savings Plan (401K) and Life Insurance
  
• Financial Solutions
  
• NMG Associates Core Discount of 30%
  
• Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site.

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.