Retail Operations Associate - Elevate Customer Experience

Sephora company; Lansing (MI); On-site; USD 38,683,000 - 58,631,000; Full time

Benefits offered by this job

Healthcare benefits

Wellbeing benefits

Inclusive culture

Job summary

Sephora’s Lansing store is seeking an Operations Associate to keep daily retail operations smooth and efficient. You’ll help manage inventory and stock, support visual merchandising, and enhance the client experience through proactive service.

This role emphasizes teamwork in a fast-paced environment and requires reliability and strong communication. The position supports flexible scheduling (full-time, part-time, or as-needed).

Qualifications

• 1-2 years of experience in a similar role or in a retail, hospitality, or client-focused environment.
• Excellent organizational and time management skills.
• Quick learner with the ability to absorb and communicate product knowledge.
• Ability to support outstanding client service.
• Excellent communication and interpersonal skills.
• Team player with a goal-driven mindset.
• Comfortable in a fast-paced environment with a strong client focus.
• Physically able to lift and carry up to 50 pounds.

Responsibilities

• Support daily operations: manage inventory, stock replenishment, order fulfillment, and maintain standards.
• Assist with visual merchandising: ensure accurate promotional setups and event execution.
• Deliver exceptional service: support the team in creating outstanding client experiences and achieving sales goals.
• Foster inclusivity and teamwork: promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards: follow policies and help create a safe, secure, and enjoyable shopping experience.

Skills

Inventory management

Visual merchandising

Customer service

Communication

Team player

Attention to detail

Job description

Sephora’s Lansing store is seeking an Operations Associate to keep daily retail operations smooth and efficient. You’ll help manage inventory and stock, support visual merchandising, and enhance the client experience through proactive service.

This role emphasizes teamwork in a fast-paced environment and requires reliability and strong communication. The position supports flexible scheduling (full-time, part-time, or as-needed).