Retail Operations Associate

First Sentinel Bank; Wytheville (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

First Sentinel Bank in Wytheville, Virginia, is hiring a Retail Operations Associate. In this role, you will provide essential paying and receiving services to customers while adhering to bank policies. The position requires strong customer service and analytical skills, with prior experience in cash handling and customer service preferred.

Responsibilities include identifying high-risk accounts, promoting financial services, balancing cash drawers, and ensuring accurate transactions. A high school diploma is required, along with strong communication and multitasking abilities.

Qualifications

• Minimum of 1 year experience in a cash handling and/or customer service environment.
• Some experience in finance, banking, accounting, or similar industry preferred.
• Willingness to travel for training or business-related matters.

Responsibilities

• Provide paying and receiving services following bank policies.
• Identify high-risk accounts and report suspicious activities.
• Promote and explain financial institution services.
• Balance cash drawer and generate customer receipts.
• Check night depository bags and record information.

Skills

Customer service skills

Analytical skills

Communication skills

Microsoft Office proficiency

Sales and relationship building

Education

High School Diploma or equivalent

Job description

Overview

Job Summary: Under the general supervision of the branch Retail Operations Supervisor, the Retail Operations Associate operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures. Provides service to customers regarding daily transactions, processes receipt and payment of cash, answers inquiries, opens new accounts if necessary, and refers customers for appropriate services. Responsible for development of new business relationships and maintaining existing.

Responsibilities

• Profile, identifying high risk accounts at account opening, and reporting suspicious activities to supervisor.
• Participates in sales, service and product training meetings.
• Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, etc.
• Opens new deposit accounts for consumer and commercial customers.
• Receives mortgage, consumer loan and other payments and ensures the payments match balances due. Enters payments into computer. Generates customer receipts.
• Places holds on accounts for uncollected funds.
• Counts, checks and packages coins and currency.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor as necessary.
• Responsible for checking night depository bags and recording proper information on the financial institution’s forms.

KSAs (Knowledge, Skills, Abilities)

• Thorough knowledge of paying and receiving functions of the Bank.
• Adept knowledge of all Bank deposit products and services.
• Ability to effectively communicate across various audiences.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Exceptional customer service skills.
• Proficient analytical skills.
• Ability to conduct account and/or transaction research and communicate summarized results when requested.
• Able to work and act independently as well as work effectively within a team environment.
• Strong sales and relationship building capabilities.
• Ability to use sound judgement and decision-making skills.
• Ability to effectively manage multiple tasks and consistently meet deadlines.
• Strong organizational and time management skills.
• Ability to adapt to new processes and tasks quickly and effectively.
• Willingness to participate in on-going product, process and policy training as assigned.
• Excellent verbal and written communication skills.

Additional Requirements (Education, Experience)

• High School Diploma or equivalent.
• At least 1 year experience in a cash handling and/or customer service environment.
• Some experience in finance, banking, accounting, or similar industry preferred.
• Must be able to occasionally travel for training or other business-related matters.