Retail Operations Associate

DICK'S SPORTING GOODS; Short Pump (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in retail is seeking enthusiastic teammates to create exceptional shopping experiences. Join a diverse team dedicated to equipping athletes with the gear they need to succeed. This role involves engaging with customers, managing merchandise, and upholding the highest standards of service and safety. If you thrive in a collaborative environment and are passionate about sports, this opportunity is perfect for you. Be part of a team that values accountability and customer focus while making a positive impact in your community.

Qualifications

• Experience in retail sales or customer service is preferred.
• Ability to lift items between 15 to 35 lbs. repetitively.

Responsibilities

• Greet and assist customers to enhance their shopping experience.
• Ensure merchandise is processed according to company standards.
• Maintain a safe and inclusive store environment for all.

Skills

Customer-Focus

Collaboration

Accountability

Decision-Making

Action-Oriented

Education

Prior retail sales experience

Customer service experience

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

1. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
2. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
3. Uphold company merchandising and presentation standards.
4. Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
5. Fulfill the company-defined customer experience by completing all processes according to our service level standards.
6. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
7. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
8. Take an all-hands-on-deck approach to support the team across the store.
9. Perform other tasks as assigned by management.

TEAMMATE TRAITS:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

1. Ensures Accountability
2. Customer-Focus
3. Collaborative
4. Instills Trust
5. Decision-Quality/Decision-Making Abilities
6. Action-Oriented

QUALIFICATIONS:

1. Prior retail sales, operations, maintenance, or customer-focused experience preferred.
2. Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
3. Ability to work extended periods of time (up to 4 hours) standing or walking.
4. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
5. Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).