Retail Operations Associate

DICK'S Sporting Goods; Grandville (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

DICK’S Sporting Goods is seeking a store teammate to help customers confidently find products and enjoy a premier shopping experience. You will greet customers, assist athletes, and work with teammates to meet brand standards.

This role emphasizes safety, inclusivity, and efficient store operations, including merchandising, freight processing, and supporting the team across shifts. Retail experience is preferred; ability to stand, lift, and perform physical tasks is required.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs repeatedly.
• Ability to work extended periods standing or walking and at heights as needed.

Responsibilities

• Greet teammates and customers and proactively understand needs.
• Ensure merchandise and product received is processed; backroom organized with Freight Flow/Operations Lead.
• Uphold merchandising and presentation standards.
• Assist with unloading trucks, processing freight, transfers, RTVS, claims and freight processing.
• Meet the company-defined customer experience standards through service level procedures.
• Follow safety, loss prevention and SOP policies; maintain confidentiality of company information.
• Create an inclusive store environment where everyone feels welcome and respected.
• Support the team with an all-hands-on-deck approach across the store.
• Perform other tasks as assigned by management.

Skills

Customer Focus

Collaborative

Accountability

Decision-Making

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).