Retail Operations Associate

DICK'S Sporting Goods; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates to deliver exceptional customer service, help customers choose the right products, and maintain store standards. The role emphasizes greeting customers, understanding needs, and supporting efficient operations on the sales floor and in backroom areas.

The position requires ability to lift 15–35 lbs, stand for extended periods, and perform tasks in a fast-paced retail environment while upholding safety and loss prevention policies.

Qualifications

• Prior retail sales, operations, or customer-focused experience preferred.
• Ability to stand, bend, reach, push/pull and lift up to 15–35 lbs repeatedly.
• Ability to stand/walk for up to 4 hours and work at heights with ladder or platform.

Responsibilities

• Greet teammates and customers and proactively understand needs to support their shopping experience.
• Process merchandise and ensure backroom is organized and accessible in partnership with the Freight Flow/Operations Lead.
• Uphold merchandising and presentation standards across the store.
• Assist with unloading trucks, processing freight, transfers, RTVs, and freight processing.

Skills

Accountability

Customer focus

Collaborative

Trust

Decision making

Action oriented

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Uphold company merchandising and presentation standards.
• Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).