Retail Operations and Gifting Coordinator

Kids for the Future; Virginia Beach (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

$5 lunch prepared daily by TASTE chefs

Employee discount at all TASTE sites

Job summary

Kids for the Future is seeking a Retail Operations & Gifting Coordinator to manage retail product administration, inventory replenishment, e-commerce operations, and corporate gifting across locations.

The role supports the Retail Director to ensure stores are stocked, informed, and equipped for successful retail execution year-round, with holiday-season shift to corporate gifting and online order fulfillment.

Qualifications

• Strong organizational and administrative abilities with attention to detail.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer service mindset with strong relationship-building abilities.

Responsibilities

• Monitor retail inventory levels and replenishment needs across all store locations.
• Prepare purchase orders for review and approval.
• Coordinate vendor ordering and follow-up communications.
• Track deliveries and communicate shortages, delays, or inventory concerns.
• Support assortment planning, product introductions, and discontinuations.
• Assist with inventory forecasting for seasonal products, promotions, and special programs.
• Serve as a resource for store managers regarding retail products, inventory, signage, and replenishment.

Skills

Organizational skills

Administrative skills

Communication skills

Customer service

Tools

Microsoft Office

Inventory management systems

Order management systems

Job description

• Base Pay $20.00 / Hour
• Employee Type Full-Time Non-Exempt

Description

The Retail Operations & Gifting Coordinator is a centralized support role responsible for retail product administration, inventory replenishment coordination, e-commerce operations, and corporate gifting execution across all TASTE locations.

This position works closely with the Retail Director to ensure stores are stocked, informed, and equipped for successful retail execution throughout the year. During the holiday season, the role transitions to support corporate gifting, e-commerce operations, customer service, and fulfillment coordination to help drive seasonal sales and exceptional customer experiences.

Retail Operations & Product Support (January-September)

Purchasing & Inventory Coordination

• Monitor retail inventory levels and replenishment needs across all store locations.
• Prepare purchase orders for review and approval.
• Coordinate vendor ordering and follow-up communications.
• Track expected deliveries and communicate shortages, delays, or inventory concerns.
• Support assortment planning, product introductions, and product discontinuations.
• Assist with inventory forecasting for seasonal products, promotions, and special programs.

Store Operations Support

• Serve as a resource for store managers regarding retail products, inventory, signage, and replenishment questions.
• Facilitate communication between stores and the Retail Director.
• Assist with special retail projects, promotions, and operational initiatives.
• Help ensure consistent retail execution across all locations.

E-Commerce & Gifting Operations (October-December)

Corporate Gifting & Inside Sales

• Coordinate corporate gifting orders from inquiry through fulfillment.
• Assist customers with product selection, recommendations, and order customization.
• Prepare quotes, coordinate order details, and manage customer communications.
• Identify opportunities to support and grow gifting sales.

E-Commerce Administration

• Maintain online product listings, pricing, inventory availability, and website content.
• Monitor incoming orders and address customer inquiries regarding online purchases.
• Coordinate with internal teams to ensure product availability and order accuracy.
• Support seasonal promotions and online merchandising initiatives.
• Respond promptly and professionally to customer inquiries and order concerns.
• Coordinate shipping documentation, labels, and fulfillment logistics.
• Assist with holiday order processing and fulfillment tracking.
• Work closely with operations teams to ensure timely and accurate delivery of customer orders.
• Help resolve order issues and provide exceptional customer service throughout the holiday season.

Requirements

Qualifications

Strong organizational and administrative skills with exceptional attention to detail.

Ability to manage multiple projects and priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Customer service mindset with strong relationship-building abilities.

Proficiency in Microsoft Office and inventory/order management systems.

Ability to analyze inventory needs and communicate recommendations effectively.

• Reliable transportation and dependable attendance.

Physical Requirements

• Ability to stand, walk, bend, lift, carry, push, and pull throughout the shift.
• Ability to regularly lift up to 50 pounds.
• Ability to move pallets, carts, totes, and inventory safely.
• Comfortable working in a warehouse environment with varying temperatures.
• Ability to perform repetitive physical tasks while maintaining quality and accuracy.

Summary

Success in This Role Looks Like:

Product Availability

Stores have the appropriate products in stock, and replenishment needs are identified and addressed proactively.

Operational Efficiency

Purchase orders, inventory records, shipping documentation, customer requests, and administrative tasks are processed accurately and on time.

Customer Satisfaction

Corporate gifting and e-commerce customers receive knowledgeable recommendations, timely communication, and effective issue resolution.

Revenue Growth

Corporate gifting opportunities, special orders, and seasonal sales initiatives are successfully coordinated and executed to support business growth.

Full-Time Position

• Health Insurance
• Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)

Additional Benefits

• $5 lunch prepared daily by TASTE chefs
• Employee discount at all TASTE locations