Store Merchandise Manager

Fresco y Más; Miami, Northern (FL, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Fresco y Mas is seeking a Store Merchandise Manager to lead the center store department (dry grocery, general merchandise, alcohol, dairy and frozen food) and its associates, aligning with company goals to maximize sales and profitability.

The role combines leadership with hands-on operations including inventory control, planogram integrity, pricing, and vendor coordination, while promoting service, quality and neighborhood partnerships. Strong communication and leadership are essential.

Qualifications

• High school diploma or equivalent required.
• Strong customer service and interpersonal skills.
• Proficiency with computer applications used in store operations.
• Food Safety Certification or ability to obtain within 180 days of placement.
• Authorized to work in the United States; able to pass background check.

Responsibilities

• Lead and empower store teams to deliver a great shopping experience.
• Manage inventory, pricing, receiving, and expenses for the department.
• Coach department managers on KPIs, stocking, and customer service.
• Ensure compliance with health, safety, and sanitation codes.

Skills

Supervisory experience

Customer service

Communication

Bilingual English/Spanish

Computer applications

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

POS system

Job description

Overview

Fresco y Mas is committed to fostering a work environment where all associates can be authentic, feel valued, while reaching their full potential.

Store Merchandise Manager

Job Purpose

Job Summary

Leads and manages center store department (dry grocery, general merchandise, alcohol, dairy and frozen food) operations and associates to execute company best practices to maximize sales and profitability.

Oversees, the processes for inventory control, receiving product, planogram integrity and pricing to ensure efficiency, accuracy and compliance for company policies and municipal/state/federal laws. Creates a shopping and working environment that exemplifies the company’s commitment to and vision of service, quality and neighborhood partnerships. Increases customer confidence and loyalty to the company by promoting clean and consistent operating conditions, courteous and prompt service. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. This is a working management position that requires a balance of physical labor, delegation, team building, leadership, planning, and administrative work.

Key Performance Indicators

Overall Customer Satisfaction OSAT (Grocery)

• Gauges the customer experience in each respective area of the business. Focus on Assortment, Cleanliness, Freshness, Staff Friendliness and Stock Availability.

On Shelf Availability

• Ensures all processes are followed to allow customers to purchase their needs.

Date Check Pro %

• Ensures the freshest product for our customers by following all processes to increase sales and decrease shrink, while improving profits.

Essential Responsibilities

Responsibility

% Of Time

Store Leadership

Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback. Values diversity and supports an inclusive environment by embracing the backgrounds and experiences of the team. Establishes and maintains a professional working relationship with customers, associates, schools, vendors, suppliers, and regulatory agencies.

30%

Fiscal Leadership

Manages in-stock conditions, inventory, shrink, pricing, receiving and expenses including labor and supply management. Maximizes sales and profits by ensuring effective display and sales techniques, efficient ordering, scheduling and work planning. Provides guidance in product and supply ordering, equipment setup, department organization and vendor assistance.

30%

Department Leadership

Delegates authority, responsibility and accountability to managers and creates a coordinated, motivated management team. Trains and coaches department managers on all KPIs, product stocking, customer service, product knowledge, suggestive selling, safety and sanitation.

Communicates departments’ progress, financial results, recommendations and training enhancements. Uses initiative, ingenuity, creativity, and good judgment to act on opportunities and issues as they occur within the store location. Teaches, coaches and advises department managers on sound decision-making principles and application in daily operations. Ensures all policies, programs and directives are communicated and executed in a positive and timely manner. Ensures store operations are consistent with all aspects of federal, state and company health, safety, and sanitation codes.

15%

Associate Leadership

Supports the hiring and training execution in the store. Ensures that recruiting, interviewing and hiring the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines. Responsible and supports ensuring new associates receive a proper on-boarding and completes new hire training as outlined by training best practices. Exercises ability to coach, hold associates accountable, separate associates when necessary or effectively recommend the same. Ensures adherence to all state and federal employment laws and company policies and procedures.

15%

Safety and Compliance

Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Course of Study

High School Diploma or Equivalent

Preferred Education

Course of Study

Bachelor's Degree

Business or related field

Language(s) Required

Language(s) Preferred

English

English and Spanish

Relevant Experience

Supervisory Experience

3 - 6 yrs minimum

1 - 5 yrs minimum

Knowledge, Skills & Abilities Required

Authorization to work in the United States or the ability to obtain the same.

Successful completion of background check.

Proficient with computer applications used in effectively operating the department.

Strong customer service skills.

Exceptional interpersonal, motivational and communication skills.

Possession of Food Safety Certification or the ability to obtain same within 180 days of placement.

High standard of integrity and reliability.

Environmental Factors

Retail - Location Management: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts, Department Specific Required Equipment: baler/compactor, barista equipment and mixers, floral equipment including helium tank, cutting implements, heat shrink dryer general hardware tools such as a ladder, pliers, wire cutters, general kitchen tools such as utensils, thermometer, Ice machine, shovel, powered cutting equipment, such as a slicers, saws, grinders, produce equipment including watering machine, pineapple corer, various knives, various ovens, stoves, rotisserie, fryers, steamers, proofer, wrapping equipment, Automatic meat wrapper, box cutter, lobster tanks Personal Protective Equipment: Goggles, Gloves, Cutting Gloves, Fryer Gloves, Oven Gloves, Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.

Travel Percent & Overnight

Travel Percent

Overnight

Occasional

No

Shift(s)

Varied shifts, to include morning, afternoon, evening and closing shifts. Includes a minimum of one (1) closing shift each week.