Retail Online Experience Advisor - Hybrid (AZ)

DriveTime Car Sales; Mesa (AZ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(K) plan

Growth opportunities: 1000+ promotions

Tuition reimbursement

Wellness program and incentives

Gratitude is Green — competitive pay

Game room and employee wellness

Job summary

DriveTime Family of Brands is seeking an Online Experience Advisor to engage with customers interested in purchasing vehicles online. The role involves coordinating from a centralized location, guiding customers through the sales process, and scheduling appointments with our dealership network.

You will leverage CRM and various channels to drive visits and deliver high-quality service. The position emphasizes clear communication, relationship-building with customers and partner dealerships, and

Qualifications

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Responsibilities

• Clearly communicate the sales process to customers to build interest and engagement.
• Facilitate the customer communication journey to set, confirm, and follow up on appointments with potential customers via phone, text, email, and chat platforms.
• Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
• Leverage CRM and online databases to manage leads and drive dealership visits.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
• Maintain positive working relationships with immediate team members and the company's sales and dealership employees.
• Conduct business within DriveTime policies and procedures.
• Other duties as assigned

Skills

Goal oriented

Detail oriented

Team player

Communication skills

Time management

Emotional resilience

Education

High School Diploma

Associates degree preferred

Tools

CRM software

Job description

What's Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service.

• Clearly communicate the sales process to customers to build interest and engagement.
• Facilitate the customer communication journey to set, confirm, and follow up on appointments with potential customers via phone, text, email, and chat platforms.
• Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
• Leverage CRM and online databases to manage leads and drive dealership visits.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
• Maintain positive working relationships with immediate team members and the company's sales and dealership employees.
• Conduct business within DriveTime policies and procedures.
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma required.
• Associates degree preferred.

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well... money matters!
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a