Retail Online Experience Advisor

DriveTime; Mesa (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision

401(k)

Life insurance

Disability coverage

Tuition reimbursement

Wellness program

Competitive pay

Game room

In-house gym

Social events

Employee rewards

Paid time off

Job summary

DriveTime is seeking an Online Experience Advisor to connect with customers interested in purchasing a vehicle. Working from a centralized location, you will guide them through the sales process, answer questions, and set appointments via phone, text, email, and chat.

You will use CRM and databases to manage leads, collaborate with dealerships to meet monthly goals, and ensure a smooth buying experience. Strong communication and teamwork are essential, along with timeliness and resilience.

Qualifications

• Excellent verbal and written communication skills.
• Detail oriented and goal-focused.
• Able to work well in a high-functioning team.
• Timely in follow-ups and responses.
• Positive emotional resilience.

Responsibilities

• Clearly communicate the sales process to customers to build interest and engagement.
• Coordinate appointment scheduling via phone, text, email, and chat.
• Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
• Use CRM and online databases to manage leads and drive dealership visits.
• Focus on efficient, effective talk-offs to maximize appointment setting and sales volume.
• Set the first impression that reflects the buying experience customers want.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work with the Sales team to meet monthly sales goals and revenue targets.
• Maintain positive relationships with team members and dealership staff.
• Conduct business within DriveTime policies and procedures.
• Other duties as assigned

Skills

Verbal & written communication

Attention to detail

Team player

Timeliness

Resilience

Education

High School Diploma

Associate degree preferred

Tools

CRM software

Online databases

Job description

What’s Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime’s tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us!

That’s Nice, But What’s the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

The Online Experience Advisor is responsible for contacting customers who have expressed an interest in purchasing a vehicle from DriveTime. The Advisor works from a centralized location and is evaluated on the ability to make a genuine connection with customers, answer questions put them at ease, problem solve, meet appointment goals, and provide a high quality of customer service.

• Clearly communicate the sales process to customers to build interest and engagement.
• Facilitate the customer communication journey to set, confirm, and follow up on appointments with potential customers via phone, text, email, and chat platforms.
• Accurately transition customers to retail locations, ensuring all relevant information is conveyed.
• Leverage CRM and online databases to manage leads and drive dealership visits.
• Focuses on efficient, effective talk-offs to ensure the highest success rate in appointment setting and sales volume.
• Set the first impression that will illustrate the type of buying experience the customers want and respond accordingly.
• Develop professional relationships with customers and dealerships to identify vehicle needs.
• Fully explain the steps of the sales process to customers.
• Work as a contributing member of the Sales team by partnering with dealerships in meeting monthly sales goals and revenue targets.
• Maintain positive working relationships with immediate team members and the company’s sales and dealership employees.
• Conduct business within DriveTime policies and procedures.
• Other duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

• Passionate and goal oriented.
• A mind for the details.
• Ability to work well in a high-functioning team environment.
• Excellent verbal and written communication skills.
• Timely.
• Positive emotional resilience.

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma required.
• Associates degree preferred.

Physical Demands

The Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position at least 75% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!