Retail Office Manager

WSFS Bank; Wilmington (DE); On-site; USD 54,000 - 88,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Disability insurance

FSAs/HSAs

Wellness programs

Paid parental leave

Vacation time

Sick leave

Paid holidays

Job summary

WSFS Bank is seeking a Retail Office Manager to lead a team of sales and service professionals, driving branch growth and service excellence. You will coach Associates, manage daily operations and budgeting, and ensure compliance with bank policies.

The role requires a Bachelor’s degree or equivalent retail banking experience, 5+ years of supervisory work, and strong knowledge of deposit/loan products. Flexibility for 2–3 Saturdays per month is expected.

Qualifications

• Bachelor's degree or equivalent in retail banking is required.
• Minimum 5 years of management or supervisory experience in retail banking.
• Strong knowledge of deposit and retail loan products; familiarity with business lending products.
• Strong coaching and communication skills; ability to develop staff.

Responsibilities

• Lead and coach a team of branch associates to meet growth and service targets.
• Oversee branch operations, budgeting, profitability, and compliance.
• Make staffing decisions, performance appraisals, and provide ongoing feedback.
• Identify cross-selling opportunities and develop associates' selling and service skills.

Skills

People leadership

Coaching

Retail banking knowledge

Cross-selling

Communication

Computer skills

Education

Bachelor's degree or equivalent experience in retail banking

Tools

Banking software

CRM systems

Microsoft Excel

Job description

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region’s locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Retail Office Manager will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank’s strategy. The incumbent will provide day-to-day management and coaching for a team of branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance.

This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank.

Schedule: Must be flexible with scheduling to meet business and client needs. This position requires working 2 to 3 Saturdays per month, and scheduled hours may vary based on operational requirements.

Minimum Qualifications:

• Must have a Bachelor’s degree or equivalent experience in retail banking.
• Must have a minimum of 5 years of management or supervisory experience in a retail banking environment.
• Must have previous extensive business development experience with a proven successful track record.
• Previous experience in branch operations, including procedures, policies, control, and regulations is required.
• Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.
• Must have knowledge of financial fundamentals, including computation of interest and monthly payments.
• Strong coaching, development skills and a degree of creativity are required.
• Must possess a strong knowledge of teller operations and processing.
• Strong verbal and written communication skills and presentation skills are required.
• Must be proficient in basic computer skills.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

$53,744.00 - $88,290.50

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status.

• medical, dental, and vision coverage
• a 401(k) plan
• life, accident, and disability insurance
• flexible spending accounts (FSAs) and health savings accounts (HSAs)
• wellness programs
• paid parental leave
• military leave
• vacation and other paid time off
• sick leave in accordance with applicable state laws
• paid holidays

For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.