Retail Multi-Unit Manager

Airportworker; East Rutherford (NJ); On-site; USD 83,574 - 101,302; Full time

Benefits offered by this job

Employee Discounts

Health Insurance

Life Insurance

Paid Maternity Leave

Paid Time Off

Vision Insurance

Job summary

A retail management firm is seeking a Retail Multi-Unit Manager at LaGuardia Airport. This role requires providing operational leadership across multiple stores while ensuring exceptional operational standards and supporting financial targets. Ideal candidates will possess 6+ years in retail operations and skills in inventory management and customer focus. Competitive salary range of $83,574 - $101,302 per year, plus benefits including health insurance and employee discounts.

Qualifications

• Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

Responsibilities

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales.
• Champion employee engagement, diversity, and inclusion initiatives.

Skills

Retail Operations Management

Leadership

Financial Acumen

Inventory Management

Customer Focus

Education

Bachelor’s degree in Business Administration, Retail Management, or related field

Tools

Retail Technology Platforms

POS Systems

Inventory Management Software

Job description

Job No.: 000476 Dufry by Avolta Full-time•On-Site Flexible Hours Required Experience:Mid Level Location: LaGuardia Airport NY

The Retail Multi-Unit Manager i at LaGuardia Airport, provides operational leadership across a defined geographic zone with up to $10M in annual revenue, supporting the location’s Senior Director or Director of Operations. This role ensures all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Compensation:

$83,574 - $101,302 Per Year

Benefits Offered:

• Employee Discounts
• Health Insurance
• Life Insurance
• Paid Maternity Leave
• Paid Time Off
• Vision Insurance

Job Responsibilities:

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Oversee planned maintenance and address repair needs promptly to maintain operational standards.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Monitor and maintain retail equipment; schedule routine service and repairs as needed.
• Drive adoption of new retail technologies to improve efficiency and customer experience.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

Additional Information:

Education & Experience

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
• Minimum 6 years of retail operations experience, including 2 years in multi‑unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

Technical Skills

• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
• Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
• Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
• People Development: Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus: Ensures superior service and brand compliance across all locations.
• Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
• Change Leadership: Champions technology adoption and process improvements to enhance efficiency.

Schedule & Reporting

• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.
• Regular on-site presence across store locations to maintain standards and engage leadership teams.

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