Retail Mortgage Appraisal Desk Analyst

S; Pennsylvania; On-site; USD 22,000 - 45,000; Full time

Job summary

S in Indiana, PA is seeking an Appraisal Operations Specialist who coordinates the ordering, monitoring, review and delivery of residential mortgage loan appraisals. You will manage orders, inspect re-inspections, process payments, and respond to appraisal management companies and borrowers within tight timelines.

The role emphasizes accuracy, fast-paced prioritization, and knowledge of appraisal forms and investor guidelines.

Qualifications

• Requires a high school diploma or equivalent.
• 2–5 years general experience required; 2–5 years mortgage experience preferred.

Responsibilities

• Orders appraisals including re-inspection and construction inspection requests.
• Invoices and processes the payment for the appraisal order.
• Monitors the Appraisal Desk email inbox and appraisal management software to ensure all orders and correspondence are timely.
• Reviews reports for concerns leading to extended turn-times, overdue appraisals or non-responsive appraisers.
• Reviews appraisals subject to guidelines and maintains knowledge on all forms.
• Manages collateral risk and property eligibility as part of underwriting/quality control.
• Delivers approved appraisal reports to borrowers per regulatory requirements.
• Interacts with appraisal management companies and internal mortgage staff to fulfill orders.

Skills

Attention to detail

Excellent communication

Time management

Education

High School Diploma or equivalent

Tools

Appraisal management software

Job description

Location:355 North Fifth StreetIndiana, PA 15701Hours:Monday - Friday: 8:00AM - 5:00PM(Additional hours as necessary to meet the objectives of the department)Function:Performs the ordering, monitoring, review, and delivery of all residential real estate mortgage loan appraisals in accordance with S&T Bank and investor guidelines and state and regulatory compliance requirements.Duties and Responsibilities:Orders all appraisals including re-inspection and construction inspection requests.Invoices and processes the payment for the appraisal order.Monitors the Appraisal Desk email inbox and appraisal management software to ensure all appraisal orders and correspondence to appraisal management companies and internal customers are placed and responded to within 2 hours.Reviews reports within appraisal management software to address any concerns resulting in extended turn-times, overdue appraisals, non- responsive appraisers, orders placed on hold and declined orders.Reviews appraisals subject to S&T Bank and investor guidelines and maintains knowledge on all types of appraisal forms.Manages collateral risk and property eligibility as part of the underwriting and quality control process.Submits and monitors revision requests to appraisal management companies.Facilitates requested Borrower appraisal disputes and potential ordering of a second appraisal.Responds to questions, concerns and any issues resulting from the review of the appraisal report.Delivers approved appraisal report to the Borrower according to regulatory requirements.Interacts with appraisal management companies and internal mortgage department staff to facilitate the appraisal from ordering to delivery of the appraisal assignment.Excellent communication skills both written and verbal with strong attention to detail.Ability to work in a fast-paced environment and able to prioritize.Performs additional duties as requiredEducation :Requires a high school diploma or equivalent basic academic education.Experience:Two to five years general experience required, and two to five years specialized mortgage experience preferred.Physical Demands:Operates a keypad device: 70% of the day.. The primary parts of the body involved in performing these tasks are the fingers, thumbs, hands, wrists and elbows. Requires the use of manual dexterity skills for both typing and filing on frequent basis up to 70% of the business day. Must be able to focus visually at a close distance of 18”-20” for a period of up to 70% of the business day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Offered rates and salaries may vary based on geographic location, market data and on experience, education, and evidenced position specific skill requirements.For roles that are incentive eligible, payment is based upon the plan document and company, business, and/or individual performance.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)Salary Range:$16.23 - $33.32